Kalamazoo Humane Society | Animal Care & Resource Center

Apr 8th, 2024

"Aggressive behavior will not be tolerated" The receptionist staff and vet techs were all very friendly and helpful; 5 stars all around for them. I was dissatisfied with Dr. Loeffer as she was condescending and exceptionally rude. The other staff were able to help and should be left to dealing with customers if Dr. Loeffer is unable to educate and interact in a kind manner.
Mar 31st, 2024

Doesn't respond to email inquiries or phone messages. They want to help animals, but refuse to respond back when animals need help.
Mar 28th, 2024

Mar 24th, 2024

Terrible visit! worst experience I ever had in my entire life!! Took my dog in who has anxiety to see the vet since we moved to a new location. I explained to the tech that we don't necessarily need any services/ vaccines on the first visit just wanted to have the dog meet the vet first. technician was nice, but the vet < who is the medical director of the place> walked in with a bad attitude, refused to deal with the dog without prior medicating him, which we were not opposed to. I offered to pay for a tech visit since the tech spent some time collecting info, but after waiting for almost an hour to check with the vet, they said I would still have to pay a full rate for this visit, and the rescheduled one.THEN the tech walked me out to ensure that I paid. VERY HUMILIATING!! given that if I wanted to walk out, I could have, instead of waiting to hear back. And afterwards, they send me a letter stating that they will mark my acct and that I should transfer out... DR LOEFFLER is very RUDE, unprofessional and not the way a healthcare providers should be practicing. She doesn't know how to deal with animals apparently. Also she filled prescriptions for the dog using my license after saying that she will recommend meds, without asking if I wanted them. seems like they are just trying to make money than actually care! IF you want a more affordable service, it is a good place but if u want a vet that takes care of your Pet's wellbeing , NOT IT>>>
Mar 13th, 2024