At QDOBA Mexican Eats, we’re all about flavor. From our unique ingredients, freshly prepared in-house throughout the day, to our friendly, dedicated employees, we bring flavor to the communities we serve.We think food is more flavorful when you start with the highest quality ingredients, so come in and try one of our easy to order, chef-crafted Signature Eats. Or create your own flavorful burrito, taco, burrito bowl, salad, quesadilla or nachos, topped off with our famous 3-Cheese Queso or hand-smashed guac, both free on all entrees at QDOBA.Feeding a group? We’ve got you covered. Our Family Meals, Boxed Lunches and Hot Bars are easy and have flavors everyone can enjoy.Don’t forget to join the QDOBA Rewards program for special offers and discounts.We look forward to bringing a little flavor to your next meal!
Qdoba is my absolute favorite restaurant on the go, but this location is the worst location Ive been to. Ive had issues with this location in the past but National burrito day is what really pushed me to write this review. I ordered the birra quesadilla with drink, which is what was required in order to qualify for the free burrito. The birria meat tasted like Salmon for some reason, I was missing all of my sides and the drink. The burrito was missing the pickled onions (I requested extra) pinto beans, cotija cheese, picante ranch and pico. Most of what I asked for on my burrito. Im not sure if they ran out of items, but being free burrito day youd think they wouldve prepped more food the day before. Today, my kids wanted qdoba so I figured Id give it a chance for redemption. I ordered my food online, walked in the store and saw my food sitting on the counter, but for some reason had to wait 7 minutes with several cashiers up front. My children ordered nachos but guess what. No chips were in the bag for the nachos. Who can eat nachos without chips? So they had to eat their nachos at home with a spoon. I gave two stars because the food tastes great, but the customer and quality of service is awful. I worked in a restaurant for 3 years and Id never let a customer with an order ready to be picked up wait for 7 minutes. We love cold food!
Oh, and for some reason your phone isnt working.
Business Response on GoogleApr 7th, 2024
Hi Alisha, we're disappointed to hear that we let down a fan. We know you placed your order online for convenience and you should be able to count on us to provide excellent, prompt service and to serve your delicious favorites accurately. We will pass this feedback along to the manager, but in the meantime we'd love to make this right. Please reach out to us at [email protected], mentioning Google Case #1406091792. We hope to have the opportunity to welcome you back and provide you with a much-improved dining experience.
Jason Bycraft on Google
The manager is an idiot. Poor poor poor service
Trevor Dicks on Google
This place is terrible customer service is atrocious placed a to go order and didnt get what I ordered gave me pulled pork instead of steak which is against my religion I called them and said there was nothing they could do so I spent 15 dollars for absolutely no reason terrible and an hour of my time waiting
Business Response on GoogleApr 4th, 2024
We're sorry to hear that we let you down, Trevor. You should be able to count on our team to provide you with exactly what you ordered. We will be letting our local manager know about this so we can fix this going forward and improve our service. In the meantime, we'd love to make this right. Please reach out to us at [email protected], mentioning Google Case #1405581473. Thanks, we hope to see you again soon.
Eliseo Zuniga on Google
I have been to this Qdoba multiple times since they have opened, The service has been on a downward slump. A few months back I went in and waited in the line that was all the way to the door and when I finally got to the front it seemed like everything I asked for they were out of and it was only 7pm, when I asked when they thought there might make more steak, brown rice, and vegies they told they weren't, I walked out but have been back several times after, Haven't had any issues until now 4/4 (national burrito day) I am a rewards member and one of the rewards only on 4/4 is if you order a entre and drink you get a free burrito. I ordered on my mobile app at 6:20 and the app said my food would be ready by 7-7:10. My girlfriend stopped for our food about 7:05 and said there was line in the pick up area (which use to never be a line it was at one point like every other restaurant and had a set of shelfs for pick ups, now you have to go to the cash register and interrupt there whole process of the people who ordered at the restaurant), When she finally got to the cashier around 7:15 the cashier seemed very friendly but overwhelmed and was interrupted multiple times by other employees before she could even tell us that our food is no where near done and there were several people ahead of us. so she was forced to get out of line and go to her car and wait, At this point she calls and asks me to check the status of our order because she does not want to wait in the massive line unless our food is done. So I check and the app and it said our food was completed at 7, I knew that was incorrect so I called and a lady picked up I informed her I had a order and that it said it was completed at 7 but it wasn't so if there was any possible way that I could get a estimated time, she responded very unapologetic and said " I cant give you estimated time and the app is never right when 80 orders come in at once" and just continued giving me which seemed like a constant attitude to the point I just simply asked is "there anyway I could speak to your manger" to which she replied with a smirk " I am the manger" so I clearly seen I was getting absolutely no help I asked her to please cancel my order, which I got a okay and give me a minute which was okay until I was informed by my girlfriend in that time frame she watched the manager return inside from being outside doing lord knows what, just to cancel our order. I have been to several Qdoba's and have never had issues just here.
Business Response on GoogleApr 6th, 2024
Hi Eliseo, we know you placed your order online for convenience and we're sorry to hear that we let you down. You should always expect friendly and prompt service from everyone at QDOBA. We will circle back with the manager and look into this. Please reach out to us at [email protected], mentioning Google Case #1405722879. We'd like to make it up to you. Thanks for sharing your feedback.
ryan wheeler on Google
The most mid burrito I've ever had
Business Response on GoogleMar 31st, 2024
This is not what we aim to hear, Ryan. We want to have the most options and the best flavor in the business. Please reach out to us so we can make this right, please email [email protected] mentioning Google Case #1404357041. Looking forward to serving you again soon!
