Bill Snethkamp Chrysler Dodge Jeep Ram

as long as they will want to sell you a car everybody will be nice with you, but after that they will say sorry man you are on your own !!!
May 23rd, 2022

Lack of communication/consideration. The service department was very unprofessional with me. Dropped my car off at 9am for a diagnostic. The gentleman I dropped it off to told me he was would call with the results mid day. They never called. Did not respond to my text message. Did not ask to keep my car overnight or call to update me. If they told me they would keep my car over 24hours for a diagnosis I would not have left it! This is my Only form of transportation this was a major inconvenience felt disrespectful and like a rip off.
May 17th, 2022

Had my car over a month and it's still not fix. They never answer the phone and they are guessing what the problem is
May 16th, 2022

The Service Department has terrible customer service every time I go. Long waits/ poor communication. They treat customers as if we have no other place to get serviced I guess because where its located I wouldnt say racist but they definitely stereotype I worked in the service department for 2 and Half years at Matthew Hargreaves and no way would the owner allow his employees to carry on the way they carry on at this dealership. The Service area is never clean. The owner probably doesnt care because its in Highland Park so I guess its my fault for trying to patronize businesses in my community
May 6th, 2022

My experience wasn't horrible. First time car owner so the process was a bit long. However, my friend had a different salesmen than I did and received better perks. It could be a case by case credit situation. I didn't feel uncomfortable but there's certain information that wasn't relayed to me and there were a few things I didn't know anything about until my friend mentioned it to me. I felt like I was buying a debt and not a new car. The only thing I had an option in was the type of car and color. I mentioned the mileage and did not get the option to choose until I inquired. I did get a perk for gas after my salesman posed an argument. All in all it wasn't a bad experience. The only reason I didn't go to the salesmen my friend mentioned is because she didn't have his card to give me his name and I was in a transportation and time conflict. Maybe things would have turned out different. No one was rude or forceful. Follow- up from Dec 2018- March 2022** I am an employee with the Big 3 and the individuals who handled my first time buy took advantage of that and used my employee discount plan for a customer who I don't even know! I found out through email that's tied to my benefits. They copied my information for repeated use when all they were supposed to do was allow me to call get my information and input it myself. I also found out these sales reps came from another branch to help this dealership out for the holiday. When I found out the information, I asked for a copy of everything the manager was compliant however he did not aide in reprimanding those salespersons, he did not call the dealership they worked at nor offer any compensation for what was gained from my business or using my personal information grossly. If you visit this branch make sure they work there and NOT the one in Redford.
May 16th, 2022