Avis Car Rental

Horrible experience. We drove over an hour from Escanaba to pick up rental at this airport for my mom since it was cheaper at Marquette. Had a 12:00 reservation. Nobody was at the counter when we arrived a little early. 12 came and still nobody so we called the number it said to call if nobody was there. No answer you had to leave message. Nobody called back. My mom went out to parking lot and flagged someone down while i waited at counter and he said she was probably in the garage he would go get her. Another 20 min later, still nobody. We called the number again, no answer , no callback. Again mom went out in the cold and flagged down the same man and he said he couldn't find her. Finally at 1230, we left and drove all the way back to escanaba. Called corporate on the way and reported this incident. Corporate was very friendly and took care of my mom, with a wonderful experience at the Escanaba location. Oh, and to top it off, the rude woman called my mom and accused her of not picking up the car. When my mom told her everything and called her out for not being at the counter when she knew she had a 12:00 reservation , she hung up on her! The only thing that made this experience better was corporate taking care of my mom, and the Escanaba location being amazing. We will never rent at marquette again. That lady should be fired for knowing she had a reservation and not being at the counter, and also for how she treats customers!
Jan 19th, 2023

Friendly, helpful accommodating staff
Aug 6th, 2022

Excellent customer service, Heidi and her team went above and beyond to accommodate the needs of their customers. Very courteous and friendly.
Jul 6th, 2022

Daphne and the whole team at Avis(Gwin airport) were amazing. Not only the best car rental experience Ive ever had but probably the best customer service experience Ive ever had. Top notch service and great accommodations. I will definitely use Avis again and I know Daphne will take great care of me
Jun 17th, 2022

Lorrie has always been extremely helpful and on top of it! Ive rented from here dozens of times and its always top notch!
Jun 6th, 2021