Heritage Service Centre

Dear Douglas,Thank you for taking the time to leave a review for Heritage Service Centre. We are sorry to hear about your negative experience with us regarding your vehicle's misfire. Our team strives to provide exceptional service and we apologize that we fell short in your case. During your time with us, we fixed the initial problem with your vehicle which was the spark plug socket being stuck in your engine. We then, against our normal policy, used your previously bought parts and replaced your spark plugs and coils since we already had your vehicle in and you asked us to do so. When installing these parts we were able to replace the spark plugs but not the coils because they were the wrong ones.  We also noted that your cylinder was misfiring but did not further test them upon your request. We then advised you to get the right coils and have your valve cover replaced.  It is never our intention to have a customer leave the shop unsatisfied with the service we have provided them. We have refunded your services with us and would love to get the opportunity to speak with you to try and come to a more positive solution. Please reach out to us directly at (616) 454-8104 so we can further assist you. We apologize for any inconvenience this may have caused and we hope to have the chance to make it right.Best regards,Heritage Service Centre Team

Marsha, we could not be happier to have your loyalty and support of our family-owned shop. We have appreciated your regular business for years, and look forward to having you with us for many more.

Chris, we can't thank you enough for your continued support over the years. We couldn't we where we are today without customers like you!

We appreciate your kind words, Gerardo, and thank you for trusting in our team. We are happy to hear that we were able to provide you with excellent service! We promise to always stand behind our service and do our best to keep you driving safely. We look forward to helping you out again!

Matthew, I am sorry to hear that your experience was less than perfect. This event happened almost a year ago, we performed an oil change and front brake repair; work was completed on a Friday. You requested to pick the vehicle up over the weekend while paying over the phone. We locked the vehicle up in front of the shop and put your key in our secure pick-up box. On Monday, the vehicle was still in our parking lot, when you came in and told us that your catalytic converter had been stolen. We looked under the vehicle and verified that it had been sawed off the vehicle. You told us you had a tow truck on the way to take it somewhere else for repairs. Lastly, we were never informed of any issues you had with the brakes, and that we would have remedied any issues under our 36-month 36,000-mile warranty at no out-of-pocket cost to you. Unfortunately, the vehicle was no longer in our control when the theft happened, we appreciate the feedback and will use it to fine-tune our operations! Please feel free to give us a call if you would like to discuss this issue further.