Chamber of Commerce

      Zales

      ( 176 Reviews )

      Zales
      • 3195 28th St SE SUITE 103
        Grand Rapids, MI 49512
      •   616-949-7780
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      Hours

      Saturday:
      11:00 AM - 8:00 PM
      Sunday:
      12:00 PM - 6:00 PM
      Monday:
      11:00 AM - 8:00 PM
      Tuesday:
      11:00 AM - 8:00 PM
      Wednesday:
      11:00 AM - 8:00 PM
      Thursday:
      11:00 AM - 8:00 PM
      Friday:
      11:00 AM - 8:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.9 - (176 reviews)
      119
      8
      6
      5
      38
      Read Our 176 Reviews

      Chamber Rating

      3.9 - (176 reviews)
      119
      8
      6
      5
      38
      › ‹
      • Justin Hardiman

        Kayla at the woodland mall was outstanding!! Very professional, and precise with her work! Thanks Kayla for making this a wonderful experience
        Mar 22nd, 2024

      • Mani Smith


        Mar 20th, 2024

      • Glacier Attachments

        Best jewelry store ever. Jeri and her team are top notch. Very friendly and accommodating. -Erik and Liz
        Mar 14th, 2024

      • Jeffrey Fell

        Roger was very professional and knowledgeable on our transaction. Great job
        Mar 7th, 2024

      • DailyJoy

        My fianc and I received exceptional customer service from our sales representative Kayla. We ran into issues during our transaction and Kayla demonstrated the utmost patience and professionalism that we could expect from a sales representative. She informed us about the sale percentage offered, the 6 month check point on our purchases and about the warranty. It was a long process but she made it a very pleasant process. We were very pleased with our purchases and the service that we received.
        Mar 7th, 2024

      Read Our 176 Reviews

      About
      Zales

      Zales Jewelers has been America's diamond store since 1924. For 90+ years, we have offered excellent quality jewelry at exceptional pricing. Whether you are looking for a breathtaking wedding band or a gift for that special person in your life, we have 437 jewelry stores ready to serve you. Book an appointment today or visit our store in Grand Rapids to browse the best fine jewelry selection of engagement rings, wedding bands, promise rings, gold chains, necklaces, earrings, bracelets, and watches.

      Contact Info

      Products

      • Engagement Rings
      • Wedding Bands
      • Wedding Rings
      • Promise Rings
      • Rings
      • Necklaces
      • Gold Chains
      • Earrings
      • Chains
      • Bracelets
      • Men's Rings
      • Watches

      Services

      • Jewelry Repair
      • Jewelry Cleaning
      • Jewelry Mounting

      Brands

      • Vera Wang
      • Amore La Vita
      • Le Vian
      • Past Present Future
      • Triton
      • Stackable Impressions
      • Love's Destiny
      • Endless Brillance
      • Enchanted Disney
      • Unstoppable Love
      • Marilyn Monroe

      Payment Methods

      • AMERICANEXPRESS
      • APPLEPAY
      • CASH
      • DISCOVER
      • MASTERCARD
      • PAYPAL
      • VISA

      Questions & Answers

      Q What is the phone number for Zales?

      A The phone number for Zales is: 616-949-7780.

      Q Where is Zales located?

      A Zales is located at 3195 28th St SE SUITE 103, Grand Rapids, MI 49512

      Q What is the internet address for Zales?

      A The website (URL) for Zales is: https://stores.zales.com/mi/grand-rapids/846?cid=seo-listings

      Q How big is Zales?

      A Zales employs approximately 20+ people.

      Q What days are Zales open?

      A Zales is open:
      Saturday: 11:00 AM - 8:00 PM
      Sunday: 12:00 PM - 6:00 PM
      Monday: 11:00 AM - 8:00 PM
      Tuesday: 11:00 AM - 8:00 PM
      Wednesday: 11:00 AM - 8:00 PM
      Thursday: 11:00 AM - 8:00 PM
      Friday: 11:00 AM - 8:00 PM

      Q How is Zales rated?

      A Zales has a 3.9 Star Rating from 176 reviewers.

      Hours

      Saturday:
      11:00 AM - 8:00 PM
      Sunday:
      12:00 PM - 6:00 PM
      Monday:
      11:00 AM - 8:00 PM
      Tuesday:
      11:00 AM - 8:00 PM
      Wednesday:
      11:00 AM - 8:00 PM
      Thursday:
      11:00 AM - 8:00 PM
      Friday:
      11:00 AM - 8:00 PM

      Related Categories

      Nearby Zales - The Diamond Store Locations

      Ratings and Reviews
      Zales

      Overall Rating

      Overall Rating
      ( 176 Reviews )
      119
      8
      6
      5
      38
      Write a Review

      Justin Hardiman on Google

      image Kayla at the woodland mall was outstanding!!
      Very professional, and precise with her work!
      Thanks Kayla for making this a wonderful experience

      Business Response on Google Mar 24th, 2024
      Justin,Sometimes words cannot describe the way we feel, which is why your 5-star review of your experience with our Team at Zales in the Woodland Mall means everything to our team! We appreciate you taking the time to leave us a review on Kayla's exceptional performance! When you’re ready to find the next piece to add to your stunning collection or the perfect gift for a treasured loved one, we will be here to help you Celebrate Life and Express Love. Thank you!Team 846

      Mani Smith on Google

      image

      Business Response on Google Mar 19th, 2024
      Mani,We appreciate your feedback. My name is Jeri Smith and I am the Store Manager at this location. Our team strives to provide exemplary care and service to all our guests. I am concerned to see that you do not feel your experience is reflective of the high-level of customer service for which we are known and strive to achieve. I would love to connect with you so that I can learn more about your experience. Please reach out me at 616-949-7780 at your earliest convenience. I look forward to talking with you soon!Thank you,Jeri Smith

      Glacier Attachments on Google

      image Best jewelry store ever. Jeri and her team are top notch. Very friendly and accommodating. -Erik and Liz

      Business Response on Google Mar 17th, 2024
      Glacier,Sometimes words cannot describe the way we feel, which is why your 5-star review of your experience with our Team at Zales Woodland Mall means everything to our team! We appreciate you taking the time to leave us a review. When you’re ready to find the next piece to add to your stunning collection or the perfect gift for a treasured loved one, we will be here to help you Celebrate Life and Express Love. Thank you!Team 846

      Jeffrey Fell on Google

      image Roger was very professional and knowledgeable on our transaction. Great job

      Business Response on Google Mar 8th, 2024
      Jeffrey,Sometimes words cannot describe the way we feel, which is why your 5-star review of your experience with our Team at Zales in the Woodland Mall means everything to our team! We appreciate you taking the time to leave us a review. When you’re ready to find the next piece to add to your stunning collection or the perfect gift for a treasured loved one, we will be here to help you Celebrate Life and Express Love. Thank you!Team 846

      DailyJoy on Google

      image My fianc and I received exceptional customer service from our sales representative Kayla. We ran into issues during our transaction and Kayla demonstrated the utmost patience and professionalism that we could expect from a sales representative. She informed us about the sale percentage offered, the 6 month check point on our purchases and about the warranty. It was a long process but she made it a very pleasant process. We were very pleased with our purchases and the service that we received.

      Business Response on Google Feb 16th, 2024
      DailyJoy,Sometimes words cannot describe the way we feel, which is why your 5-star review of your experience with our Team at Zales in the Woodland Mall means everything to our team! We appreciate you taking the time to leave us a review and we're so happy you had a wonderful experience with Kayla. When you’re ready to find the next piece to add to your stunning collection or the perfect gift for a treasured loved one, we will be here to help you Celebrate Life and Express Love. Thank you!Team 846
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      Overall Rating

      Overall Rating
      ( 176 Reviews )
      119
      8
      6
      5
      38

      Write a Review

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