Pottery Barn

Mar 21st, 2024

We purchased a couch in January, and we were promised a May delivery. Then we received notification that it wouldnt be delivered until June, then July. Now we just received notification that it wont be here until September. I understand logistical complexities, but sending it overseas for upholstery is just insane penny-pinching for a corporation of this size when it takes this long to deliver. We paid almost $4k for this couch. This is insane. Do better. We would not have purchased this couch if we had known it would take this long.
Mar 20th, 2024

DO NOT ORDER FURNITURE FROM POTTERY BARN!!! We have spent almost $7,000 on various furniture items for our new home over the course of the last 5 months, all of which have posed issues and been difficult to obtain. We ordered a dining table and chairs and waited months for it, and finally, when delivery was scheduled, the delivery company did not show up. We had to call PB several times and they told us we needed to work with the third party delivery company. Our table and benches were finally delivered although the app still shows their in process. We also ordered a $2,000 leather arm chair on 11/27/23 and the delivery date keeps moving out - it is now May 15th! We have called and tried to cancel and have been hung up on, mislead and told we'd receive a refund, only to receive an email stating our item cannot be cancelled and is in transit. Lastly, we ordered a $1,000 stroller on PB Kids on 1/29 and it has yet to arrive an entire month later. We are also in process of cancelling this item and have not yet received a refund. I attempted to call customer service AGAIN today and was placed on hold while my issues were researched only to be disconnected while on hold with no call back. We will be filing a dispute with our credit card company in an attempt to receive our money back, but overall, our experience has been HORRIBLE with this company and I will never order a single item from them again despite the hype and alleged quality of their products. I will be shocked if this company does not go out of business in the next year.
Feb 17th, 2024

I ordered furniture 2.5 months ago, it was promised about 2 months ago, is still not here. My couch that is paid for sitting at the warehouse here in Grand Rapids is being held, they refuse to deliver it, which I said I would pick up, oh no we cant do that. There is a serious problem within that company. Save yourself the stress and shop elsewhere
Jan 19th, 2024

Dec 27th, 2023