Samaritas Senior Living of Grand Rapids

I was a student here. Can confirm that neglect and disregard for the patients and following certain procedures to properly care for them. Pretty sad. I would not want to send their loved ones here
Feb 7th, 2024

Feb 12th, 2023

Dec 1st, 2022

From day one this facility has struggled to care for my family member. On day one they allowed my family member to leave the facility which is supposed to be a locked door facility. From there it has only gotten worse. They allow my family member to sit in filth. Because she denies a shower the facility is ok with it and allows her to go days and almost weeks without giving her a shower unless family comes and assists. Physical therapy has denied her service because she refuses in the moment. She has Alzheimers and has no way of knowing what she is saying and yet they allow her to make these decisions on her own. It appears to simply be an excuse to not have to work with her. Her bathroom and bedsheets are often covered in fecal matter that has been there for days. Her bedsheets constantly are misplaced and we are told we need to buy more. She wears the same clothing for days and weeks at a time unless family comes and assists. When you voice the concerns to the staff and admins they wont accept responsibility and make excuses. They make notes that they make a full assessment, however she has plates of moldy food and rashes on her body that go unattended. It is heartbreaking to know what my loved one faces in this facility and god only knows how many other families have loved ones in the same facility that are going through the same thing. No one seems to really care unfortunately.
Feb 12th, 2023

Yes! I put in a application at the Samaritans Senior independent living facility. I was communicating with a person or supervisor.at that facility on Burton Street Southeast community,a couple of times concerning the waiting list. But the Samaritans on 32nd Street does not have the communication skills to help seniors like me to find where they need to go for help.today I've tried calling Samaritanas, customer service, line three to four times each time I I was asking how may I direct your call well the phone number that I have for my last conversation with someone on the Burton Street Southeast community is the number that I called but instead it gave me the 30 second Street as I tried to explain to the customer service my situation they were very rude. not willing to help. put me on hold and left me there. after waiting for 5 to 10 minutes. I call back no one answered. the telephone operator said I had the wrong number. It doesn't take a genius,to figure out that they didn't want to answer the phone. after my third conversation.with the customer service, totally unprofessional. I hope nothing like this happens to one of their family members. I'm a senior in need of a place to live independently. Is the kind of help that you get. My question is where are the adults. That are getting paid to help people like me find the right directions, connections.Thanks!
Sep 26th, 2022