Sanford Behavioral Health at Cherry Street

Had to leave a day early to secure a place to live so I wouldnt be homeless. They completely cut me off of my medications because of it and refused to send me home with any. Totally only care about money and lost all compassion as soon as I decided to leave. Terrible treatment center that over medicates you until you decide you dont want to be there anymore. Filing a formal complaint against them and asking for a refund through my insurance.
Oct 4th, 2023

They have a RA thats very pushy about her religion. When you say something, she ignore you and want to force her religion onto you. Her name is Anna. I really hope some things get done no should have to go through this because I'm a person of color at John Street location
Aug 29th, 2023

Wonderful experience! Top notch staff. A whole new approach to treatment.
Oct 21st, 2022

Horrible experience. I should have reported the mistreatment I had received while there to the owner however she never came around after she had gotten me admitted into the program. She was great when first meeting with her and made me feel like she really cared about me and told me she would check in with me frequently and stop by but then once I signed everything and settled in Rae (the owner) never came back to see me at all or check in on me- like all she cared about was getting me in there and gaining profit from me. Even worse however, her staff were horrible. I was forced to share information about my current health issues I was being treated for during my stay there due to my addiction in group therapy. Once I said I do not want to talk about this in front of everyone and would rather talk about this in private at individual therapy I was then told that I must share with the group and talk about it in group or else I was not participating. If you decline to participate in group therefore you are deciding not to participate in treatment which they threatened would result in me being discharged from the program against medical advice and therefore my insurance likely will not cover any of the cost for my duration of my stay. I hesitantly stayed due to fear of being stuck with an out of pock expense of thousands of dollars. Sharing my medical information and diagnosis in group therapy without my consent and against my will is very unethical and a HIPPA violation. To this day I cringe when I hear anyone say Sanford House. Also If you look at any of their job posts on indeed you will see that they underpay their staff. Pretty sad considering how much money they take in from all of their services and inpatient and outpatient services. I never spoke up like I said due to fear of being released against medical advice and being stuck with a hefty bill and also being newly sober I was scared to advocate for myself. Now years later and sober for years after going elsewhere after this horrible stay at Sanford I can honestly say I am disgusted in this boujee overpriced rehab and feel taken advantage of when I was at my worst.
Sep 7th, 2022

I absolutely could not recommend Sanford House enough. It was my second shot at rehab and was after 10+ years of abusing alcohol. I went during COVID so It was a mix of guys and girls at John Street. I truly owe the life I have now to the staff and program. I am over 450 days sober. Just got engaged and getting married in less than a year. I actually fell in love with Grand Rapids when I stayed at the house and moved here from across state, which is where I met my now fiance.
Jul 19th, 2022