Gerber Collision & Glass

Glass America replaced my windshield. Came to my work and replaced it in 35 min. Great experience.
Mar 17th, 2024

*This is a Zero Stars review for Gerbers in Grand Ledge MI* I have never written a negative review before. In this instance I feel I need to, to warn others. We brought our truck to Gerbers as they were on our insurance agents referral list. The hood was dented as a result of the August storm, and the mirror was also torn off. We waited five months for the parts to come in which is understandable and the way things are these days. However Gerbers had our truck for over 5 weeks to do the repairs with very little communication or updates provided. Either myself or my husband would have to call each week to find out when it might be done. This went on for weeks and was difficult as we were sharing one vehicle. We were never given any concrete answers, just that they were working on it. There doesnt seem to be any desire to please the customer or empathy for the customer whatsoever. They are extremely lackluster and blas. Finally after five weeks to replace and paint a hood and fix the mirror, it was ready, or so we were told. When we picked up the truck, the hood was not lined up properly. You could easily see this at a glance. The inside of the hood was not painted, there were drips on the side, and the inside was covered in a layer of dust and the windows were absolutely filthy. After showing the manager this, we were put on the schedule to take it back the following week to fix all of their mistakes. IN THE MEANTIME when we were driving the truck, other drivers kept flashing their lights at us. We then discovered that the lights were not wired back in properly after they unhooked them to remove the hood. So guess what my husband ended up having to do himself on a Saturday morning? He didnt even bother mentioning this to them, but I think he should have. I called our insurance company to tell them about our experience and they are removing them from their referral list. We took it back the next week and two days later their mess ups were fixed. Again, the inside was dusty and a mess. It was horrendous. There is no pride of workmanship to do a good job and no apologies given. NEVER EVER AGAIN WILL WE GO BACK TO GERBERS!! This is your warning!
Feb 17th, 2024

Once I was able to get my car in they had a very fast turnaround time. I had a collision with a deer and they did an amazing job restoring everything. Shout out to whoever worked on my car, it looks brand new!!
Feb 9th, 2024

After waiting over 2 weeks for an appointment, they set up with us, the receptionist looked unkempt, was rude, and they weren't ready for us until 40 minutes later. We went to Eaton Auto Body and didn't need an appointment to be seen by the owner. We were treated professionally, with respect and courtesy. It's a definite PASS on a referral for you to go to Gerber Collision & Glass from me. Oh, and they quoted over $100.00 more to fix our truck than Eaton Auto Body.
Feb 3rd, 2024

Dec 29th, 2023