Imperial Inn Grand Blanc

Very nice people helped us thru a rough time i still owe the lady for helpin us out i plan to make things right
Feb 14th, 2024

Decent for the price of you only need a quick pit stop of a stay, staff is nice friendly and understanding
Jan 27th, 2024

Jan 15th, 2024

Jan 12th, 2024

Wake up at 2:00 in the morning and room is flooding from under the wall and the plumbing is leaking from between the walls just got brand new presents today $300 purse a bunch of new clothes bunch of makeup a cell phone a tablet it is all ruined and water damaged went to the front desk and the woman came down and took pictures a couple pictures of a couple items not even all that was water damaged said there is nothing she can do but move our room would not give us any towels would not wake up a manager because it was too late to wake up a manager she said would not give our money back because we've been here too long would not dry any of the items that are soaked would not give us any towels was rude would not let me talk very disappointed this is why we don't stay at some of the other hotels in bad areas but apparently that was a bad choice because at least they would have compensated us by giving our money back or taking care of the items that were ruined to add to we have stayed here probably 20 days out of the last month and still would not do anything all my stuff is ruined it is brand new just got it today I'm floored what happened to customer service and liability and doing the right thing so disappointed in this place
Jan 2nd, 2024