Fairfield Inn & Suites by Marriott Gaylord

Nice and clean! Fresh looking, front desk people very personable. Lots of restaurants nearby. A wonderful breakfast served. Very impressive. Rooms: So clean! Everything perfect. The bathroom was spotless!
Apr 7th, 2024

Mar 24th, 2024

Woke up at 5 am to a very strong smell of cigarette smoke in my room. I called the front desk, not really knowing what they could do but definitely wanted to make them aware. The woman (Rebecca?) at the front desk who I spoke to apologized up and down and said that she would have the manager call me later that day. I struggled to fall back asleep as I could then hear a couple talking quite clearly, coughing, laughing, etc. Woke up with a headache. Checked out at the front desk and I noticed she had a different first name than the person I spoke with at 5 am- figured this was the manager. Reiterated the event to which she replied, yes, we have been having an issue with some of our long term guests. Someone else complained of the same thing last night. She also said the manager would call me later that day. I never received a call and it has been more than a week. I understand that a non-smoking policy is just that, a policy. I can imagine it could be difficult and awkward to enforce. My issue is that I was assured it would be addressed and it wasnt. This is not an inexpensive place to stay. I got a terrible nights sleep and do not feel the value lived up to the cost. Pretty disappointed and will not be staying here again.
Mar 9th, 2024

I forgot my room key in the room and was looking all over for them. In the confusion, I then accidentally left my battery powered gloves at the check in counter to get another key. The awesome staff left a note for the morning wave to hand them back to me and the gentleman even came out to my car In a short sleeve shirt (it was below freezing weather) to hand them to me. These gloves help my Raynauds syndrome so I very much appreciate the effort and gesture!! The facilities are clean and everything works great in the updated guest rooms.
Feb 26th, 2024

Are room was amazing and huge, this hotel was very cleaned and everyone was very friendly would definitely stay here again sometime.
Jan 5th, 2024