Godwin's Furniture and Mattress

Over price
Apr 4th, 2024

Superb Customer Service!! We absolutely LOVE this place!! Each person we have ever spoke with, whether it's to purchase furniture or to inquire on a warranty is amazing. We truly appreciate Godwin's and the way they take care of us each time we've stepped into the store. Thank you all for being rock stars. Keep up the amazing performance.
Mar 24th, 2024

Buyer Beware 1) You only have 3 days to send your purchase back if there is an issue. It's not posted in store, on the receipt, or invoice, but they say it is on the brochure which we never received, did say it was on line, but why would you look for it on line. Needs to be posted in store. The receipt says we have a 1 year warranty which is apparently useless. 2) You find something you like in the store that is comfortable but when it's delivered it's not the same. Loveseat to uncomfortable to sit on. Nothing but run around between sales and service departments, they each blame each other. 3) You spend $3000 and you have to sit on the floor because you can get them to fix the lemon. Service was here 3 times, been to store 4 times and nobody wants to help. Words of advice, stay away from Godwin's.
Mar 4th, 2024

It actually took me awhile to write this review because of how irritated I was after buying a couch here and I wanted to forget about it all. 1.) I ordered a couch on Black Friday here from Lazyboy. The first problem I encountered was that they put out an ad in the paper for the sale and then you get into the store and they are priced a few hundred dollars over the ad they have advertised everywhere. So make sure you bring the ad with you to get the price. 2.) After Lynn sold me the couch she never followed up. The couch came in 6 months late and I had to ask for updates. When you spend a few thousand dollars on an item you would expect better customer service. 3.) I opted to pickup my couch to save on the delivery fee. It was a sectional and I own 2 trucks. No big deal to pick it up. EXCEPT I picked it up from Saginaw then get it all in my basement to unbox and one of the pieces was the wrong couch. They did not check it before they gave it to me (they wrapped all the boxes so I assumed they checked). 4.) I call the Saginaw location to let them know what happened. They said not sure if we can refund it. Call the store you ordered it from tomorrow. Mind you I spent around 3000 on this couch and they made it seem like it was to late to fix. I was pretty furious at this point. 5.) I call the Flint store the next day and let them know what happened. Lynn was off but they offered to pickup the couch for free and return my money. Weird they can do free pickup/delivery suddenly, but when my couch comes in 6 months late thats not an option. 6.) When I go in to get my refund Lynn tells me Im not sure why they didnt offer to rush order the piece that was incorrect. Great idea, would have been nice to get that offer. 7.) While Im being refunded this mouthy sales associate in her 60-70s with short brown hair tells me I have no right to be unhappy because it could happen to anyone. I sincerely hope you choose to shop somewhere else after reading my experience. I ended up with a couch from Costco the same day for a 1/4 of the price and its held up very well. I wish you the best of luck if you are unfortunate enough to order anything from here.
Feb 18th, 2024

I stopped in here today and I'm happy I did. Maryann was awesome and a lot of help
Feb 15th, 2024