FountainStone Home Loans

Working with Michael on our home loan literally aged us by decades. It was a nightmare from beginning to end. After numerous conversations about our downpayment including emails he still attempted to close our loan with an incorrect downpayment amount putting our monthly mortgage at far above what we could sustain. Instead of owning up to his clear mistake and offering to fix it immediately he attempted to persuade us to close anyway. His excuse was that we didnt tell him the amount we intended to put down on the house until the loan was nearly closed, this is a flat out lie and can be confirmed in emails that were sent not just to him but also the title company in which we clearly stated the amount we wished to put down and that email was sent to him on October 18th. The phone conversations we had with this man after the hurricane are completely mischaracterized by him, however its not surprising. The initial call was to find out how much we needed to close the deal, the bare minimum. We mentioned damage at our Florida homes but we informed him that we had more than enough in savings to cover the repairs. We then informed him that our house would be selling within days and that instead of using our savings and putting 10% down we wanted to use the entire proceeds of the sale of our vacation home as our downpayment to bring the monthly mortgage cost down. He suggested a title to title transfer of the entire proceeds, which we did. $100k was transferred per our conversation. How he was so confused is beyond me, the title company and all others involved other than him. The original loan disclosure that had the 10% down wasnt signed until my husband called him and brought the mistake to his attention. He told my husband that was a preliminary disclosure and he needed the signatures to keep moving forward and that the next disclosure would reflect the correct amount and that they would go through it with a fine toothed comb. He deflects and blames everyone else for his obvious shortcomings, but its hard to argue with an email thread. Below is the actual email sent to him on October 18th. The closing for Sunny Shore is scheduled for October 20th, 2022 and we want to make sure that $100,000 of the Sunny Shore proceeds are transferred to Associated title in Michigan for the purchase of Plymouth Rd. We need Associated Title to provide wiring instructions to Susan Hivey who is cc'd on this email. Please send the wiring instructions to her asap We can only surmise that he wasnt interested in putting in the work required to fix the mess he created so the easy route for him was to convince us to just deal with it. We didnt just deal with it however, we insisted he fix it and as a result, we spent the next 24 hours in tears wondering if the house was actually going to close. We did close but by the skin of our teeth. On another note, we have bought over 5 homes in the past decade and we have never had to fight so hard with a lender to accomplish the simplest of requests. His listening skills are basically non existent, and he apparently doesnt even bother reading emails from his clients. On several occasions I found myself doing HIS job. When issues would arise that caused us concern (which was quite frequent as he was clearly overlooked when God was handing out the attention to detail quality) his go to response was, Dont worry about that, I got this, we have enough time. The irony in this phrase cannot be understated. I wouldnt recommend him to my worst enemy as a lender. Using his services will severely hinder your mental health, your outlook on humanity in general and you will forever question the moral compass of all lenders going forward. Look elsewhere and quick.
Apr 24th, 2022

Apr 6th, 2021

Very knowledgeable with answering all questions, and timely with responses when you need questions or concerns addressed! I've already referred this company to other family & friends, who said they had great experiences and better loan rates/plans!
Feb 25th, 2021

So helpful and happy to answer any and every question that I had. I was so appreciative of their quick responses to any inquiry that I had. I would recommended them to family and friends!
Dec 8th, 2020

Nov 13th, 2020