East Lansing Hannah Community Center

I enjoyed a theatre production on the property. Very nicely kept grounds. Inside was very clean. Restroom was very clean. Overall a very pleasant experience.
Aug 8th, 2021

Wow, I experienced a lot of 'first's here. Firstly, a lady who helped me preserve two swim slots, while being friendly, preserved two slots in April when it's already May. They sent me a receipt with zero charged. I thought it was free. Then the night before my swim time, I realized the mistake, I called but couldn't reach anyone. I tried to fix it with my account online - I was told my account was already registered - but none of the passwords worked. So I asked the system for a password retrieval email. None came. So I decided to come in the next day still, hoping that it's just a weird typo on the receipt. Nope, she actually reserved a day in the past for me. When I explained the situation to the lady at the front desk, she gave no apology at first, she had the audacity to lecture me to check the receipt. Hold up, what kind of software do you use that allows you to preserve past events?? This is a first. Does it still make sense to you that this is still my fault if you preserved a date in 2020 for me?? I had to stop her half way to ask that question. I had to stop her to explain what I tried in vain to reverse the situation. After 20 minutes, she said she's sorry. That should be the first thing that should have come out of her mouth. Because this is still firstly your responsibility. This is not how you do business, letting your customers check for your mistakes. I was really upset, called in to get a supervisor. I got someone who could squeeze me in at 2pm. The front desk lady who lectured me about what time to call in to get issues resolved? Well I called twice to get voicemail. Ok, don't lecture me then. I got there at 2pm, being told I had to pay. Ok, paying is no problem. The problem is the fact that no one had told me, not the lady who helped me preserve the time. What if I don't carry my card with me? I do that when I don't expect to spend. You're getting way too comfortable with the people around here that you assume everyone is in line. There are transitional people; this is a college town, mind you. After my swim, I found out there was no swimsuit drying machine. This is the third first. Never have I been in a swimming center that has no such machine. Three inconvenient incidents within a day is enough for me to pass on using this center again.
May 21st, 2021

Apr 3rd, 2021

Used the satellite city clerk location. Quick and easy!!
Nov 2nd, 2020

Sep 26th, 2020