Kuzzo's Chicken & Waffles

Good food, good service, good atmosphere
Apr 9th, 2024

Kuzzo's, unfortunately, is living off their reputation of years ago. Through past visits and other reviews, it should be noted that you will spend a lot of time here waiting for food regardless of the situation. We got there when they opened and witnessed not one dish come out within the first hour. The employees seemingly do not prepare before opening - so, don't show up until at least 11AM on the weekends. When we went, they weren't even prepared to serve either chicken or waffles and said we could order any "breakfast item" - i.e. eggs.
Apr 7th, 2024

I am extremely disappointed in my experience at Kuzzos . Me and my friend came for happy hour & would not return. Lets start with drinks, we ordered the $30 flavored lemon drops and instantly regretted it when the bartender pulled out a premix and then squirted a crazy amount of the syrups in each glass. They were basically just syrup shots and disgusting. For that amount I expected her to actually MIX the drink, especially since it was completely empty in the restaurant. For food, I ordered the cheeseburger sliders, which werent even sliders, they served on mini Hawaiian rolls, and both could fit in one hand . My friend ordered the salmon bites, which are breaded in corn mill and literally taste like catfish, dry, no flavor. Its like this place doesnt care about the quality of anything. Tacked on the gratuity for bare minimum service. Worst happy hour Ive experienced in a while.
Apr 11th, 2024

Food is AMAZING! 10 out of 10 for the Chicken and Waffles and 10 out of 10 for the Egg roll filled with Mac&Cheese, Yams and Greens.
Apr 5th, 2024

I placed in online order for 8 wings, soul rolls and fries over an hour ago, I received a text notification saying that my order was ready. I arrived, told the host that I ordered online she disappears to the back and comes out 10mins later with someone elses food. She doesnt say anything to me about my order. She later comes to me and say they are just about to drop your wings. I was told by Autumn that Kuzzo values their dine-in guest above online orders. Unfortunately I cant wait another hour for food so I request a refund. I was then told I would have to contact DoorDash however the number attached to my email to request a refund is Kuzzo. I contacted Kuzzo and spoke with Autumn which was another 30mins. The food is not worth all this stress. If youre not setup to take online orders; then dont take them. Im currently still on hold waiting for a refund. Its a hard lesson learn, but I will not ever support a business that has no value in customer service.
Apr 4th, 2024