W.C. DuComb Co., Inc.

May 28th, 2020

Apr 7th, 2016

I own a rug care company in Fort Lauderdale, FL. The other day I needed to order some parts in a hurry. I needed 4 IPTCI bearings, 2 Gates belts and a 10HP Baldor motor for my centrifugal rug wringer machines. Usually I go to a local company but the service they provide is spotty at best. I googled authorized distributors for the items I needed and discovered this 100 year old family business in Detroit, MI. I went to Ferris in Big Rapids so I thought I would give this company a shot given my ties to Michigan. I spoke to a young man named Jake in customer service and I cannot believe how helpful he was. The part numbers on the bearings I had were mostly worn off and illegible. In less than 10 minutes Jake was able to help me identify the bearings I needed and had everything on order. He was able to ship everything direct to my plant in Florida using my UPS account and within 3 days I had all the parts in. I must also mention that the bearings he selected were a perfect match. The level of customer service I received was simply a step above my previous experiences. Although this company is located in Michigan there is more than a good chance that I will be going back to them again and again. Thank you for the great help!
Sep 4th, 2017