Bright Home Pros

Tsa Ng _{on Google}

Jul 23rd, 2022

Bright Home Pros responded to my home warranty company to diagnose the problem with my AC. The technician said there was a leak in the cooling system, collected my money but never sent the diagnosis to my home warranty company in order to get the authorization for repair even after 5 days. I tried calling the company and only get the answering machine. Highly irresponsible management and repair service. Service: Repair HVAC

paris Sewell _{on Google}

Jul 19th, 2022

SCAMMERS!!!
Choice Home warranty sent Bright Home Pros out to diagnose our air conditioner. The tech said our unit was old and needed to be replaced. He then proceeded to tell me that the warranty company was bad about replacing and that they take forever to authorize/decline claims. Well I guess they would take forever if they never recieve the diagnosis! It's been 16 days now a day still no diagnosis reported. The warranty company hasn't been able to reach them after several attempts.
I sure wish I had read their reviews before giving them a dime!
BEWARE OF THIS SHADY COMPANY! Service: Repair HVAC

Ian Cox _{on Google}

Jul 6th, 2022

I scheduled an appointment and one of their techs came out and looked and my stove and diagnosed the issue, but their payment system didn't work so I had to pay over the phone. They also somehow couldn't find a way to purchase the needed part despite it taking me literally two minutes to find online, so I ordered it myself and they told me to schedule another appointment once it arrived.
Now that the part is here their website has disappeared and they are no longer answering their phone despite them promising the the previously paid fee would be applied to future work. This place is a scam and waste of money that has gone dark. Avoid it.

Andrew R. _{on Yelp}

Jul 21st, 2022

When I first scheduled the appointment, I was told on the phone that the non-refundable $95 service call fee would count towards the cost of the repair.  This is not, however, how it was understood by the technician that came to my home.   At his first visit to diagnose the problem with my dryer, he asked me to pay $245, which he said was for the $95 service call plus $150 deposit to order the small part (which I later found out costs only about $35).  I then received an invoice from him for $245 which stated that I had only paid $150 when in fact I had paid him $245.  He explained that the $95 service call fee was separate.  It didn't make sense and I didn't agree with it but I let it go, which was a mistake.  I expected to receive a call back from them the next day to schedule the repair, but I did not.  Having paid $245 with nothing yet to show for it, I started feeling nervous.  I sent a message asking for an update and said I felt like I was being scammed.  The manager then responded the second day after the initial visit with messages in all caps and multiple phone calls, seeming a bit paranoid.  He did reassure me that the part was ordered but not in yet.  He also asked me why I felt I was being scammed.  After hearing me out and reassuring me, he then asked "do you still feel like you're being scammed?"  That is not the kind of question you expect to hear from a customer service oriented company.  Not feeling like I'm being scammed is a low bar for customer satisfaction!The second service visit to complete the repair occurred one week after the first visit.  This is 9 days after my initial call in to them, which is a long time to go without a dryer and too slow for an appliance repair service company, if you ask me.  After working for about 45 minutes to install the new part, the technician came to me and said the dryer still doesn't work.  He also quoted me $50 to clean the inside of the dryer and another $250 or so to replace the electrical board.  I decided to cut my losses as these additional costs would have put me over $500 total and at this point my confidence level was low that the dryer would even be repaired.  The technician then asked for the $95 remaining balance from the initial invoice, which I declined to pay because I had already paid $245 as previously stated and still had a broken dryer.  To this, he replied that he would have to remove the part he had installed.  I then asked for a refund of the $245 and was emphatically turned down.  So, Bright Home Pros took $245 of my money and I have absolutely nothing to show for it except the knowledge that they are a company to stay far away from.The only thing about this company that is professional is their nice looking website.  At the end when I expressed my frustration with them and told them I would give a negative review, they simply said "that's ok, we'll just delete it."  WOW!  This outfit does NOT put customers first.  Stay away!As it turns out, the next day I found a used (like new) dryer for $400 on facebook marketplace and it works great!

Andrew Rodzianko _{on Google}

Jul 14th, 2022

When I first scheduled the appointment, I was told on the phone that the non-refundable $95 service call fee would count towards the cost of the repair. This is not, however, how it was understood by the technician that came to my home. At his first visit to diagnose the problem with my dryer, he asked me to pay $245, which he said was for the $95 service call plus $150 deposit to order the small part (which I later found out costs only about $35). I then received an invoice from him for $245 which stated that I had only paid $150 when in fact I had paid him $245. He explained that the $95 service call fee was separate. It didn't make sense and I didn't agree with it but I let it go, which was a mistake.
I expected to receive a call back from them the next day to schedule the repair, but I did not. Having paid $245 with nothing yet to show for it, I started feeling nervous. I sent a message asking for an update and said I felt like I was being scammed. The manager then responded the second day after the initial visit with messages in all caps and multiple phone calls, seeming a bit paranoid. He did reassure me that the part was ordered but not in yet. He also asked me why I felt I was being scammed. After hearing me out and reassuring me, he then asked "do you still feel like you're being scammed?" That is not the kind of question you expect to hear from a customer service oriented company. Not feeling like I'm being scammed is a low bar for customer satisfaction!
The second service visit to complete the repair occurred one week after the first visit. This is 9 days after my initial call in to them, which is a long time to go without a dryer and too slow for an appliance repair service company, if you ask me. After working for about 45 minutes to install the new part, the technician came to me and said the dryer still doesn't work. He also quoted me $50 to clean the inside of the dryer and another $250 or so to replace the electrical board. I decided to cut my losses as these additional costs would have put me over $500 total and at this point my confidence level was low that the dryer would even be repaired. The technician then asked for the $95 remaining balance from the initial invoice, which I declined to pay because I had already paid $245 as previously stated and still had a broken dryer. To this, he replied that he would have to remove the part he had installed. I then asked for a refund of the $245 and was emphatically turned down. So, Bright Home Pros took $245 of my money and I have absolutely nothing to show for it except the knowledge that they are a company to stay far away from.
The only thing about this company that is professional is their nice looking website. At the end when I expressed my frustration with them and told them I would give a negative review, they simply said "that's ok, we'll just delete it." WOW! This outfit does NOT put customers first. Stay away!
As it turns out, the next day I found a used (like new) dryer for $400 on facebook marketplace and it works great! Service: Dryer repair