AeroMexico Airlines

All passengers did their part and arrived on time at the gate. Departure was scheduled for 10:05AM. I was wondering why only start boarding late at 9:50. The aircraft was there since 9AM. Finally boarding, but then waiting 30 minutes in the cold gangway, only to return back to the gate. Waiting..... Obviously someone did not do their maintenance job.... and most likely there will be no consequences, and keep screwing things up, at the cost of the customer, who has no say. 3 hours delay! The aircraft appeared ancient: no outlets to charge the phone, even in first class. I received a free upgrade to first class, which was nice. Last year the delay caused me to miss my connecting flight in Houston, resulting in a 7! hour stay at the airport. Of course no credit or anything. What an incompetent airline!
Jan 26th, 2024

The people who serve arrive too late. And sometimes it's only one person who answers.
Nov 23rd, 2023

AeroMexico took $1128.14 of my money by not authorizing a refund of my ticket originally purchased for an event that got cancelled due to COVID. AeroMexico did decide to keep my money by issuing me an "Electronic Voucher". My travel plans have changed, and I no longer need to travel to Mexico, so my Electronic Voucher will be forfeited or cancelled. In addition, I purchased a ticket back in 2020 for myself and my roommate. However, he is no longer my roommate and is no longer my travel partner, but I cannot reuse the ticket I purchased for him, because it is also non-transferrable. For $1128.14 of my money what I get is a "no further changes are allowed" email message from AeroMexico making me wish I NEVER purchased a flight with AeroMexico in the first place. Maybe my story will help deter others from doing same, and spending money on tickets with a company with such policies. If you must use this company, please consider other options, such as don't have unexpected events like COVID ruin your travel plans, or spend more money on refundable fares, so help you god. If my review deters someone from spending $1100+ dollars on this company, my work here is done
Mar 1st, 2023

Feb 23rd, 2023

Jun 30th, 2022