Frontier Communications

Unequivocally the most unprofessional, rude, unhelpful Telecommunications company I have ever encountered in my entire adult life, and we dealt with Comcast/Xfinity earlier this year! We received absolutely no advance notice that a telecomm installations project was scheduled to begin in our neighborhood, Frontier also completely failed to secure the proper easement to perform said work on our property. When I attempted to obtain an email address or contact information regarding this situation. They hung up on me! Attempting to use their 1-800 or 1-888 automated customer service numbers was also completely worthless and unsuccessful, it is impossible to reach an agent unless you need tech support, are an existing customer or want to pay a bill. This company, should cease to exist. I will be doing everything in my power to make that a reality.
Mar 16th, 2024

Never had any issues.
Jan 4th, 2024

Tried for 4 days to disconnect my service was on hold 20minutes the first 3 times and no one answered 36 minutes the 4th time and then another 36 minutes to disconnect my service then they told me I would get a prorated bill even though I paid my bill on Dec 26th and in addition to that a $50 dollar restoking fee for the modem won't recommend this internet to anyone and the customer service is terrible like talking to idiots had to ask multiple times to disconnect our service .
Dec 22nd, 2023

I've called them 4 times to straighten out my billing situation. No success!
Dec 21st, 2023

Horrible. Terrible at best.
Dec 8th, 2023