DTE Energy - Belle River Service Center

Very disappointing utility. Though we have had numerous outages, we only applied 1 time for the pathetic $25 credit when our power was out for 5 days!! Not that I truly believed they would ever pay, which they didn't. We spent over $150 in gas for a generator; were without power mode than 120 hours & it did impact over 10% of the company's customers!!! However, they still say it doesn't qualify. Of course it doesn't!! I'm sure they rarely actually give the credit. So why they give customers the criteria for the credit, tell the customers they met the criteria but won't give the credit!! HIPPOCRATES!!! That's our government for ya!!!! Pathetic, greedy, hippocrates!!!
Aug 18th, 2020

Sep 20th, 2019

Since August 31st, DTE has owed me a credit of well over $200. I called the credit department on 3 different occasions spending hours on the phone with the reassurance that it has been corrected. I sent a detailed account including copies of all billing statements. Highlighted the errors that DTE made just to reiterate the info of all our conversations. Then I just this month received another bill. I ended up speaking with Brenda in the credit department whom assured me I would receive a check in about a month. I received my final bill & paid it for the period August 31st. I am disabled though was a CPA. You cant even do simple math.
Aug 19th, 2019

If I could only give 0 stars, they turned off my power because they got my account messed up with someone else's. My dogs were home in the cold all day, insulin in the fridge could have gone bad. No warning at all just turned the power off, considering legal action.
Jul 29th, 2019

Today power surges all day! Fans and lights go bright or fast ...then dim or slow. Will this ruin our refrigerators and freezers? Why does this happen? Can't you tell us on line? Thank you for taking my complaint.
May 21st, 2019