H&R Block

I found this H&R Block to be extremely unprofessional. The associates were not knowledgeable about my tax situation, and kept putting me off to look into it. When I made appointments to go in and have them completed the front desk associate said the associate was out in their car talking on the phone. The front desk person called and texted them multiple times to get them to come in. Each time I was in they had complaints from others that their taxes were not done. I was very hopeful, and I gave them nearly 4 weeks to complete my taxes and they did not end up finishing them. Then when I decided enough was enough and asked for my tax paperwork back they didnt even check my ID to make sure I was who I said I was. I will not be going back and I wouldnt recommend anyone else does either.
Apr 5th, 2024

Terrible Terrible experience!!! Find another branch if you're going to do H&R. Honestly probably one of the worst costumer service experiences I've had to date. As another mentioned in reviews the lady will straight up ignore your calls if you have any kind of issues. I'm a grown women with a family and had to get my mother to call just so she would answer the phone.
Apr 2nd, 2024

Very friendly environment make u feel like family ....taxes are stressful on both ends have used h@r 20 plus years
Mar 25th, 2024

Very disgusted with the treatment my mother received at this location.We went to have her taxes done back on February 3rd and Denise price was the one who helped told my mother what she was getting back etc.Long story short here it is well over a month later and my mother has not received anything we have tried going on both the Irs site and the Michigan treasury site put in my mother's information the amount and get a no record found result.My mother has called numerous times trying to get denise to return her calls and she is 100% avoiding her the other staff members have been very rude with my mother on the phone.This is down right uncalled for you got no problem being polite when a customer pays you but after they do you treat them like dirt i am about tempted to contact h&r block headquarters and file a complaint quit jerking my mother around.
Mar 24th, 2024

Absolutely terrible job. Unprofessional, doesn't communicate. Nothing but issues and excuses. Never use them
Feb 17th, 2024