Jim Riehl's Friendly Ford

Mar 16th, 2024

Not impressed. The front desk receptionist doesnt seem too interested in helping with much. I ordered a part from them months ago and never heard one thing back from them. I called daily, no one ever answered.. even left multiple voicemails. I had eventually assumed they never ordered it so I gave up. I called today to reorder the part and guess what! Could not get through to anyone so I decided to go in and was surprised at the fact that no one was there for service, and how slow it was especially for no one to answer the phone I had explained what had happened, and the gentleman in parts was very kind and understanding, even offered a discount on the part! The same older woman who basically ghosted me on a part, butted in and was very rude & demanded I pay now for the part because as she remembers clearly, the part never got picked up and sat so long the sent it back. She also claimed to have called me and left a few voicemails. When I had told her I never heard ANYTHING back nor could I ever get through to someone in parts, she cut me off and was insisting I pay now for it. I ended up leaving and not getting the part due to unprofessionalism and no accountability. The way I was treated surprised me, considering Ive heard good things. What a shame.
Mar 14th, 2024

Had a minor issue with our Ford Escape and this dealership handled it with friendliness and professionalism in a timely manner, though we are from out of town! Highly recommend them. Tony, the service manager who helped us was exceptional!
Mar 9th, 2024

Jacob Frick was my salesman and he was highly efficient from the beginning of my appointment to the end of my appointment! In one hour, I picked out my car, signed all of the paper work, and drove away with my new Edge. Jacob even took care of transferring the insurance from my old car to my new car. Everyone at Jim Riehl's Friendly Ford was very friendly and helpful. I was thoroughly impressed with Jacob and the dealership!
Mar 9th, 2024

My fiancee and I bought our first car together from here. The experience was fantastic! Pulled into the lot, and they had the car we wanted to test drive all ready out front ready for us. Randy, our salesman, was fantastic! Very helpful! No nonsense! Had the ball rolling with financing, took care of contacting the insurance company. We showed up that afternoon to test drive, and ended up leaving with a new used car! We couldn't be happier, and would recommend Jim Riehl's Friendly Ford to anyone looking to purchase a used car! Thanks to Randy and the whole team at Jim Riehl's Friendly Ford!
Feb 21st, 2024