Fox Ford of Cadillac - Service & Parts

Mar 19th, 2024

Shady Dealership If you have your vehicle serviced there and leave it for the day Lookout, they used my truck to shuttle people to and from their dealership. The kid slipped up and accidently came to pick me up in my truck. Which I knew nothing about, so the kid said john the service manager gave him my keys and said to go pick her up. The kids assumed he meant me, which was not the case. They tried to blame it all on the younger guy. BULL he just picked up the wrong person in my truck. This is the 2nd time something like this had happened. I just couldn't prove it the 1st time. BEWARE OF THIS DEALER SUCH LIARS AND COMPLETELY SHADY!!!!!!!!!!!!!!!
Mar 4th, 2024

My parents purchased a new Toyota from Fox of Cadillac, MI in 2021. My mother had to give up driving due to her age and health in 2024 so my wife and I purchased the truck from her. Being that it was new/used I wanted to simply call Fox Toyota and ask about the warranties and if I needed to register my wife and I as the new owners ect. I was even thinking of purchasing an extended Toyota warranty from them after I asked some basic questions. Well... it took 6 phone calls (the ladies who answered/directed phone calls were very nice) before I gor to the manager of the store. After repeating myself and the story for the 4th time he did not answer my question and said the finance guy would call me back. He even said the finance guy was getting off the phone as we spoke. I waited about 15 min and called back again. The nice lady who answered said this happens all the time where no one from the Toyota side will answer their phones so they end up getting yelled at by people calling in. She then went and got the GM and told him about the incident ALL OF A SUDDEN the finance guy was on the phone and answered the question. Something so simple was so very frustrating. He told me the manager was new (from some Cadillac dealership - not the city). I asked him - shouldnt the manager of the Fox Toyota have the knowledge and understanding of basic operations to answer a question about warranties? There is not a chance I would ever purchase the extra warranty from them or ever use them to purchase a vehicle in the future after this incident. Obviously I was so pissed I decided to star this and write a review. If you use this business, beware of the service AFTER the sale. I posted this review on birdeye .. and just found a way to also post (copy/paste) here.
Mar 31st, 2024

While on my way up north, my transmission was acting up in my truck. I came up short driving around Cadillac trying to find the ULV fluid required for 10 speed transmissions just in case it was low. I'm an automotive technician by trade so it pains me to have to ask another shop for help with automotive needs. The plug on the case was tight to the point where I couldn't get it off with the limited tools I had with me. The service department and one of their technicians were quick to help and they promptly got me in and back on the road!!! I was very pleased with their service department!!!
Mar 3rd, 2024

Great sales department and great service department.
Feb 27th, 2024