Spectrum Health Medical Group Family Medicine

Mar 10th, 2024

Absolutely horrible patient care. Doctors are incredibly difficult to deal with to receive even the most basic care. Phone staff is very rude and unhelpful. I only go here because it's near my house, but after years of poor patient care, I'm fed up and switching to a different office.
Sep 12th, 2023

I have been a patient for over 20 years and it's very professional work environment...
May 8th, 2023

Amazing Staff! And the wait wasn't long at all
Sep 1st, 2022

This place just awful. The doctors are okay. But the front office workers are the most incompetent people Ive ever come across. Routinely dont fax over documents. Wont call me back with answers to question but will call 5 times a day to get me to schedule a routine physical a full year out. Ive had numerous issues with this office and my pharmacy. Ive switched pharmacies twice cause of moving and both have had issues with doctors office. Both times the doctors office blames the pharmacy. Front office ladies are extremely rude and slow. Been going there since I was a child and every visit takes twenty minutes to go Over super basic information I already filled out prior on the app. Insurance company also had multiple issue with office. Doctors office was not recognizing my insurance because insurance card had josh not Joshua on it. Its been bad since I was a kid but we loved our doctor who has since passed. Tried to give them the benefit of the doubt but waiting multiple days for prescriptions to be called over along with referrals taking even longer. This last time was the final issue. Had to call multiple times because information was never faxed over. Finally had to call referred doctor who never even heard anything after a full week. Moving doctors office just cant take the amount of issues that follow every single visit.
Jun 12th, 2022