Holiday Inn Express Big Rapids, an IHG Hotel

Thank you for sharing your feedback about your recent stay at our property. We sincerely apologize for any disappointment or inconvenience you experienced during your time with us.We understand your concerns regarding the closure of the restaurant and the need for repairs throughout the hotel, including the state of the parking lot. It's important to note that our transition from a Holiday Inn to a Holiday Inn Express did involve changes to our services, including the discontinuation of the full-service restaurant. However, we have introduced a continental breakfast option for our guests as part of our commitment to providing a comfortable and convenient stay experience.We want to assure you that we take the condition of our property seriously, and we are actively working to address any maintenance issues. Your feedback is invaluable to us as we strive to enhance the guest experience and maintain the standards expected of the Holiday Inn brand. We apologize for any shortcomings you encountered and appreciate your understanding as we work to make necessary improvements.If there is anything further we can do to assist you or if you would like to provide additional feedback, please do not hesitate to contact us directly. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Dear Hann M Brann,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIG RAPIDS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 2317964400 or [email protected],Joni Swanson Assistant General Manager [email protected]

Dear Amanda,Thank you for taking the time to tell us about your experience at Holiday Inn Express BIG RAPIDS. I will personally share your review with the team as we love to get good reviews.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 2317964400 or [email protected],Joni Swanson Assistant General Manager [email protected]

Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our rooms to be fairly nice and that your stay was quiet. It's delightful to know that your grandkids enjoyed the pool, and your son and daughter-in-law had a relaxing time in the hot tub. Additionally, we're glad that you all enjoyed the breakfast offerings, especially the variety of options available.We apologize for any inconvenience caused by the chipping ceiling in your room. Rest assured, we'll address this promptly to ensure a more comfortable experience for our guests in the future.We truly appreciate your patronage and hope to welcome you and your family back for another enjoyable stay in the near future.Yours truly, Jennifer FarisGeneral Manager

Thank you so much for your glowing review! We're thrilled to hear that your recent stay with us was the best hotel experience you've had in years. Your satisfaction is our top priority, and it's incredibly rewarding to know that we were able to exceed your expectations.If there's anything else we can do to make your next stay even more memorable, please don't hesitate to let us know. We can't wait to welcome you back for another exceptional experience in the future!Warm regards,Jennifer Faris JonesGeneral Manager