Coastal Suites Resort

Beautiful place in a beautiful place. Rooms : 5/5 | Service : 5/5 | Location : 5/5 More
Dec 21st, 2022

Perfect location, tons of local charm and personal touches on the property. I highly recommend a stay here. Perfect for couples, we are already planning on coming back. Much deserved 5 stars. Rooms : 5/5 | Service : 5/5 | Location : 5/5 More
Sep 21st, 2022

Easily walk to town and the beach, quick drive to Frankfort. Super friendly staff!
Sep 21st, 2022

Hotel was nicely updated. Friendly staff. Beautiful outdoor space to sit and enjoy an evening fire. Nice continental breakfast available in the morning. We stayed in room 10 and it was everything we needed for a short weekend trip. Nice decor throughout and comfortable bed. I will comment though, the walls are very thin so be careful. You can hear detailed conversations from neighbors. More importantly, be very careful if you're booking online. We were over charged and we are still trying to get our money back. We paid a deposit when we booked the room and then we were charged the full amount at check out. Managment has been responsive but unfortunately, we are still out money. At managements recommendation, we contacted our bank, which led to opening a fraud/dispute case (the only option to try and get our money back). I do not think the hotel was deliberately deceitful, however, it is a shame the burden is on the consumer to fix. I should also mention management tried to credit our bank and in doing so, an entire new transaction took place where our bank was debited the full amount all over again. This transaction has been refunded but I want to be clear, we are still due our $187 original deposit. Maybe just a temporary problem with their booking system but there were others that were affected this same weekend. If my money is refunded, I will be sure to return to this review to provide an update.
Sep 23rd, 2022

Hoping this honest reviews helps anyone interested in booking with Coastal Suites. We try to support small, local businesses as much as possible, which is why we chose Coastal Suites vs. a larger chain that was cheaper in price. Coming in from Seattle, we booked this for a wedding we were attending nearby for one of my boyfriend's best friends. Unfortunately, we came down with Covid and immediately tried to get in touch with this hotel to cancel our reservation. Their line rang endlessly and instead of being able to leave a voicemail, the call ended with a continuous busy signal after regular dial tones. I must have called at least 20 times when we were within the 7 day cancellation policy. I eventually got through to their voicemail and left a total of 2-3 voicemails, in which I stated the issue with their line and not being able to get through to a person or leave a VM, at the very least. Those also went unanswered. By the time the crew got back to me, we were conveniently outside the 7 days to cancel for a full refund. I then asked to get in touch with the manager, as no one seemed empathetic, understanding, or helpful in dealing with this already painful situation. I spoke with Cari, the general manager, over text, as she wouldn't call meShe coldly offered me a 50% refund as a best case scenario, ignoring all the steps I took to cancel and get 100% of the reservation back. She then said 100% would only be possible if they filled the room, which didn't seem fair at all. I then asked to speak with the owner. The next day, I received an email from Anna, one of the owners. She also avoided the phone call I requested and blamed meetingsI, too, am in meetings most of the day, but there is always 5 minutes that can be found, especially given all I had gone through up to this point. She also pressured me into cancelling the reservation so they could try to re-rent the room, but I wasn't comfortable potentially losing 50% of this reservation if they didn't rebook it (they had 2 other rooms that were cheaper available so the odds didn't seem good). I gave her full context of what happened up to this point, and she disregarded all of it, referring back to the cancellation policy. I did explain that I would be involving my credit card company to dispute the full charge as well as write an honest review, since we tried cancelling many times within the cancellation policy. Instead of doing the right thing, she stated "Please note, threatening to harm our business with a false review disqualifies you from receiving a full refund regardless of whether it gets booked, so I do not recommend taking that action." Following these communications, I received 2 more calls from the staff "returning my calls" from weeks prioreach time I re-explained what happened and pleaded for them to do the right thing. At this point, we've been fully credited by our credit card company and I'm summarizing what happened to us in detail so you are fully aware with who you are booking with. Rest assured nothing written here is falsified and I'm only highlighting the "customer service" behind this company. I have full receipts of everything, in case anyone from this company tries to say anything to the contrary. As painful as it was to have to cancel this very important trip, the owners of this location did nothing to sympathize with our situation, let alone take ownership for their flawed phone system and their overall lack of organization/customer service, and all over $200 (total reservation was $400). Please don't book with this company, as our friends were very happy booking elsewhere for their stays.
Sep 24th, 2022