Baguette De France

Apr 5th, 2024

I love this place
Mar 29th, 2024

Mar 15th, 2024

Good service, chicken salad salad is amazing. Tomato soup also always perfect
Mar 5th, 2024

I'm not typically one to leave negative reviews, and I have been a loyal customer of BDF for many years and never really had any complaints until recently. I've noticed the food quality has been inconsistent, I've had a few orders in the past couple months made with incorrect ingredients, but it was minor issues so I didn't say anything. This last time, though, I went in on lunch break, it was very busy and a long wait for my sandwich, so by the time I received the order I had to head straight back to work. By the time I got the chance to eat, I was very disappointed to find that the bread was toasted way too long, even charred in some areas, making it hard as a rock and inedible. I tried calling in the same day and the phone kept ringing, but nobody answered. I figured they're probably just busy and I'll try again later. Got off work late, they were closed, so I tried again the following day. The phone was then given to another employee and I couldn't believe how rude and inconsiderate she was... I tried to explain the situation, and within a few seconds she cut me off and told me they'll remake my order only if I bring the sandwich back. Now, if I was able to get ahold of someone the first day, this wouldn't have been an issue - however, by this point I had already tossed it not thinking anything of it because I don't live close to this particular location, could not leave work to go back in right away, and didn't plan on being in that area again for at least another 1-2 weeks. I informed her that I had taken pictures of the sandwich and kept the receipt, I've never heard of any place demanding you bring in a sandwich if it was going to be over a week old by the time you came in. She was very insistent that this was the only way, and if that's their policy I understand but there was no reason for this person to be so short and speak in such a bad tone towards me. At some point, she asked me something along the lines of "were you the one who ordered _______??" (referencing an order that was clearly not mine) which indicates to me that I was not the only person who had this same issue at that time, and either they'd heard from this other customer or they were aware of the issue when it was made but served it to them anyway... I told her no, and again before I could say anything else, she cut me off to repeat the same thing she told me before, again, in a very rude and condescending tone. Honestly, the minor mistakes and issues I've had over the last few months didn't bother me much, but for the price, I feel like your food should at least be edible (without the risk of breaking teeth in the process) and while I don't expect phenomenal customer service, I would hope that an employee would at least match the same level of respect and decency that they are receiving from a customer who had a poor experience. I have never complained before or asked for anything to be corrected because I know mistakes happen, especially when it's busy. But in this case, just by looking at the sandwich it was very obviously overdone, it didn't even look like french bread because it was so dark; this might also explain why my order seemed to take much longer than the orders taken at the time time or even after mine. Long story short - I'm pretty disappointed with the overall experience at this restaurant, which saddens me after so many years of being a customer here. I don't think I'll be returning to this location.
Mar 18th, 2024