Thelen Honda

Shauna is the best. She even gave my daughter a granola bar when she was complaining about being hungry during our appointment.
Jun 30th, 2023

I was so happy with my experience here. Lynn was so amazing. First I had been talking to another dealership in the Saginaw area for 2 days about the car I wanted. My son and I drove an hour to go get it. Once I got there I was told the car had sold THE DAY BEFORE, I had confirmed that morning that I was on my way to come get it. After leaving there mad, I looked up a different KIA dealership in the area. Thelen had the car I wanted, just a different color. I called and spoke with Lynn and told her I was on my way to come get it. She had it already pulled up front waiting for me. She made the whole process so easy. 10 out of 10.
Jun 22nd, 2023

I am driving the second Honda Ridgeline (2019) my company bought from Thelen Honda. It has been a good experience until now. I have been told a driveline u-joint is failing and have to replace the entire drive shaft which will cost approximately $1700. The real kicker is it is on factory back order and the service manager said it could be two weeks or two months before one is available. They have no solution! I don't think I will buy another Honda.. Dan
May 29th, 2023

The service people here really went the extra mile when servicing my Civic. While things weren't looking good to start, they got everything squared away with my car. Very pleased with the results and work they did. Update: When I went to the Honda dealership in Traverse City, they screwed everything up with the maintenance I needed. However, Thelen Honda came through again. I got the service I needed and at a cheaper price.
Apr 29th, 2023

You have people who follow a troubleshooting manual. Then you have people who follow the manual, but also have an in depth understanding of mechanical/electrical systems of the vehicle. Ive owned my Honda for 10 years, and always took it to the dealership. I was having power steering issues and brought it to Thelen for first time. Im glad they were able to see it. Tim called me back to tell me I need to replace my battery and alternator ($900) because its shot. I spent 10 minutes on the phone trying to understand what he meant, as my voltmeter read a stable 15.3V. He gave me a price for a power steering rack for $2700 but told me i had to replace batt/alt first. It didnt sound right, so I picked up my car and got a rental until I had more time. It isnt a good look when the service rep doesnt understand the difference between a bad alternator and an upgraded, aftermarket alternator that over charges. Misinformation leads to unnecessary stress and customer loses trust. Tim asked to give me some advice - get some shrink wrap, he said, for the upgraded wires on my alternator. I politely told him thank you, paid him for his time, and kept it moving. Long story short, I drove my Honda 2 hours to the next closest Honda dealership. They diagnosed the ECM as the issue, replaced it in 2 days for $850, and power steering works fine. Happy that I trusted my instincts, otherwise would have wasted at least $900 for a perfectly fine batt/alt.
Apr 25th, 2023