Jimmy John's

Mar 28th, 2024

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Mar 20th, 2024

Mar 7th, 2024

Mar 1st, 2024

An order was put in on Wednesday February 28th for a delivery of March 3rd at 12:30 pm at Battle Creek Central High School during a robotics competition. My first call to the store was at 12:41 to check the status of the delivery because it had not arrived yet. I was told by a gentleman they were finishing this order up along with another order and would be there shortly so they only had to make one drop off. I was fine with that thinking it wouldn't be too much longer. At 1:04pm I called again to speak to a young lady, to be told they were completing the last box and I had to wait for the delivery driver to come back from another drop off, they were short staffed and taking care of customers. At this point I was told it "could" be another 1/2 hour maybe but she couldn't give me at time this would be delivered. At this point I told her it was unacceptable and I had 60 kids to feed and I had made my order way in advance so they knew this big order was happening on Sunday. She apologized, took my name and number to give to her General Manager, to which I have yet to hear from. At 1:45 I called yet again to see here my 12:30 delivery order was to be told by the man that answered the phone that he had to take care of his customers that were coming into the store first and I would get my order WHEN they completed it! Mind you it is NOW almost 1.5 hours late and hungry kids. I told him that he knew about my order from Wednesday and my order was for 5 days later, something he could prepare for and it was not my fault he didn't prepare for this day. I told him this was unacceptable and that I wanted some sort of a discount. He didn't like I said that and that I was now angry so he hung up on me. At 1:58 the delivery driver angrily called me and said he was outside with my delivery. I went down, took my order. He was not pleasant at all and no apologies for what happened. Needless to say, freaky fast it was not and they also lied about the fact they had TWO orders coming to this building because he only had my order. All the team sit together to eat and every other team had eaten but ours. Most unpleasant experience I have ever had with Jimmy Johns. Needless to say, they didn't say I'm sorry nor did they offer any sort of discount because they were 1.5 hours late.
Feb 29th, 2024