Whisker

mona mathbout _{on Google}

Jan 17th, 2024

If I can rate this as 0 I would do.
I am extremely disappointed with Whisker, I placed an order with the expectation of receiving it within 7-10 days, but it's been nearly a month and my order still hasn't arrived. Their excuse? Blaming the shipping company for their own incompetence. This level of unprofessionalism is unacceptable. I will never be ordering from them again, and I strongly advise others to steer clear of their unreliable company.

Mary Kay Wallace _{on ChamberofCommerce.com}

Dec 20th, 2023

Hello! We purchased a Litter Robot 3 from Best Buy after many reviews & the price was a bit much. However, I was enticed by the fact that it would make our lives with our Cats & their current litter box a much easier task from constant cleaning. However, I have tried multiple times to connect the Robot 3 to the app on my phone & to no avail! It's frustrating & the fact that this Robot 3 malfunctions the majority of the time is also a major issue. So much in fact, that I am doing more of trying to get it to cycle back to the original position, so our Cats may use the darn thing! We read reviews continually on everything we purchase & we have to say that these reviews vs our personal experience are quite the contrary! No matter how many times I have tried this app, it continues to error. Today, it cycled for no reason after it had already filtered the cat litter, three times in 1 hr. For us, we wouldn't mind returning it & finding another litter box that is easier to connect to & functions as it's suppose to. For the price, we couldn't be more disappointed.

Lou Vasquez _{on Google}

Aug 13th, 2023

We have 2 litter robot 3s, and now 2 litter robot 4s. They are really great to have. They do require some care, and "doing litter" doesn't completely go away, but thats to be expected.
The reason I'm writing this review though, is to commend Whisker for all the improvements they've made, most impressive of which is the new DFI circuit.
With so many cats and multiple litter robots, things fail over time (since 2018). Support has been great, helping identify the fix needed, the part to order, and clear instructions that anyone with just a bit of mechanical aptitude can very readily do.
The most common part to fail is the drawer full indicator circuit (DFI) on the version 3s. The litter dust is bound to get on it, and, while cleaning the plastic cover over it sometimes works, eventually the circuit board just needs to be replaced. Very achievable and to be expected, but...
I just replaced one, they have upgraded the design, and its impressive. The circuit board is smaller, and completely encased in some kind of plastic. That means it is less likely to ever be damaged, and more likely to be cleaned without damaging it. This may be the last time I ever need to replace this part! Great job Whiskers! Many thanks!!