Ruoff Mortgage - Ann Arbor

Oct 26th, 2021

If you are a listing agent or seller I would be very cautious accepting an offer from Amy Maier /Ruoff. They will not get you to the closing table. They send fake pre-approvals for non qualified buyers. Would give 0 stars if I could.
Oct 25th, 2021

Jason my agent was awesome! Very helpful and readily available to answer any questions. Knowledgeable and was able to explain all options.
Oct 24th, 2021

Alan Robbins is a talented loan officer! He makes sure that the loan product you're seeking is the right fit and it makes sense. He has a range of products to meet your needs, save you money and not worry! What I appreciate about Alan most is his transparency and honesty.
Mar 25th, 2021

VERY DISAPPOINTED! I have received an email from them states rates for a home loan, when I met the VP branch manager to finish all paperwork, she mentioned $3100 needs to be paid to get the rate mentioned in the email. Simply I told her this the amount wasn't clear from the beginning And not mentioned in the email, and asked her to reduce that initial payment to $1500 just to match another offer to finish the finance part, and buy the house we finally found it and like a lot. Out of the blue, she said I’m not an honest person. Didn't feel I was treated with respect as a client. Left her office with a feeling of losing the home we want to buy. I had a lot of trust on them but they fail me bad!!
Oct 23rd, 2020