Binson's Medical Equipment and Supplies

Great team that went above and beyond.
Feb 20th, 2024

Went in to get a knee scooter and was helped by Penny, she was so kind and informative! I so appreciated her help!
Feb 15th, 2024

Getting a CPAP for the first time was actually intimidating the time first for a few reasons but mainly how to use it and care for the machine and also compliance with your insurance company so you make sure you get what coverage you are entitled too. When I went to Binsons I was lucky enough to have Piper help me through the process. Not only did she spend close to an hour going over every detail the evening I picked up the machine and making sure I was comfortable with it but she was even super helpful after I got the machine home and needed to call in for questions. Customer service is everything, thank you Piper!!!!
Jan 7th, 2024

Dec 16th, 2023

The terrible customer service with this company is almost unbelievable. This feels like discrimination against older people and they should be investigated by Medicare. They're raking in the dough and then won't talk to the customers. I have sat on hold for 26 minutes at a time and finally hung up. In the meantime, you are not getting the care that you need. And, to not be open on a weekend? And, to only be open until 6? This is inexcusable. They should be investigated for Medicare fraud. I finally got the time to go there in person and Piper in the Ann Arbor store helped me enthusiastically and professionally. Without service people like Piper, this company would be a total waste. If someone wants to start a class action suit, please email me and I will join.
Dec 27th, 2023