Synergy Broadband

Jun 30th, 2021

After 30 minutes on the phone with Synergy yesterday, I was told that they would be sending a technician out to our property. I had an update stating that this was happening. Next thing I know, I'm getting a phone call asking us to do their work for them. We are at an extremely critical time at our property and need all of our staffing members focused on their jobs. That's what we pay Synergy for, right? To come here and make sure everything is working properly? NOPE. We do their work for them. I've dealt with Synergy for TWO years, going on my third and I'm increasingly more and more disappointed with the customer service that I'm receiving each time. I'm now to the point where talking to their customer service representatives makes my day awful. Additionally, we recently had a tech refuse to help one of our residents as we apparently need a "critical update" in our system and "what I do won't fix it anyway". He fixed a switch in her apartment and she's still not getting the right channels and this has STILL NOT BEEN RESOLVED. It's been 3 weeks. She's called. I've called. INCREASINGLY Awful. My recommendation:: unless this is your LAST option, do not use these people. It's NOT worth it. At all.
Apr 10th, 2019