T-Mobile

J. Sahar Jackson _{on Google}

Dec 9th, 2023

I went to this location yesterday to purchase a new phone after my old phone unexpectedly died. The customer service was average and nothing to write home about. My only piece of advice is to research before purchasing a new phone (e.g., is it cheaper to buy through the carrier or the brand?), familiarize yourself with fees and taxes (you will get charged $35 for service and transfer fees, even when your old phone is dead and you'll have to transfer everything over on your own through logging into cloud services), and prepare for sales reps to try to sell things lol. A "free" watch that you have to pay monthly service fees for is a watch you're still paying for. There are other warranty options on T-Mobile or through your brand than the most expensive, monthly option that's presented during the sale. There's apparently no actual need for the superfast charger over the fast charger. I was asked if I wanted to buy a charger because there wasn't one in the case, which was strange to me. Every phone I've owned came with a charging apparatus, then I was told after the sale that the charging cord was in the box. If I'd known that, then I would've kept my old charger or looked elsewhere. All I'm saying is, keep your wits about you, ask questions, and research. Had I done all three, then I would've saved over $400 yesterday.

Sumitra Rajendran _{on Google}

Oct 30th, 2023

Yesterday around 5.30 pm I had gone to the Briarwood store and Deven helped us to make the transfer from old carrier to T-Mobile quite painless even though it was a difficult situation as I had the acct number of my Internet acct and not my mobile phone acct. It took time but before my old carrier representative cld help Deven had figured out the issue.
Deven's dedication to do a thorough job and finish it to the end meant even though his shift ended at 6 pm he stayed on till 7.30 pm till our issue was solved. I feel guilty as it took time away from being with his 10 months old baby.
I highly recommend Deven for his knowledge and and patience helping senior customers.

Vice -Versa _{on Google}

Sep 13th, 2023

T.J. and Brennon were awesome with super Knowledge and accessibility, to ensure their customers get what they need; I will always return here satisfaction Guaranteed.