Verizon

Very friendly and helpful, no stress at all.
Mar 31st, 2024

Mar 25th, 2024

Do not! I repeat, DO NOT shop here, upgrade your plan here, or make any kind of changes to your account at this store. In a 54 minute time span, 2 different customers came in upset about their bill and the changes made to their account by the employees of this store. They felt misled and scammed. One woman warned me as she walked out to be careful. At this point, I had already started the upgrade process. The next day (today), I called Verizon to see what changes were made to my acct and confirm my monthly payment. Sure enough, he got me!! He lied and said my bill would only be $10 more a month. LIES, my bill went from $68 a month to $119. No exaggeration! He added the most expensive insurance plan, and instead of offering me a phone I qualified for at no additional cost, aka free...he offered me a phone I have to pay for. Even now the math isn't mathing on how my bill jumped up so high. Luckily, I can return it for a full refund (minus restocking fees of course) but I dodged a bullet. I'm not even going to mention how dismissive and unkind he was to the customers as they rationally complained and asked questions about their bills.
Mar 22nd, 2024

Be careful on what sales representative you get from Victra. Have had multiple issues them not honoring promotions that they present to you in order to trade in your phone. Have spent months trying to get this corrected per their promotion which they had in writing and they will not honor it. Instead they will waste your time acting like they are looking into it in the hopes that you forget. From what I heard from Verizon corporate after talking to them, this is a common problem with sales people and management at Victra. I would not recommend this company due to their dishonesty and lack of management.
Mar 15th, 2024

Feb 20th, 2024