Verizon

I picked up a new iPhone 14 in Dec 2023 from this store, but the phone was actually used. When I tried to set it up, there was already a 6 digit passcode on it. The store was not helpful in resolving the problem or facilitating an exchange. Instead they suggested I call Apple, who said the phone had actually been activated a month before my purchase. After hours on tech support, I finally had it resolved, but no one should have to deal with that. I understand mistakes happen, but at least try to be helpful to the customer.
Jan 22nd, 2024

Horrible customer service. This is an Authorized Retailer, not an actual Verizon Corporate store. Obviously, they don't hold their employees to the same standards.
Jan 10th, 2024

Beware...The heavy set guy that is in the back left of the store is totally INCOMPETENT!!! The second to the last time i was in the store with an issue, he kept telling me i needed a new sim card that mine was old and most likely causing some of the issues i had. Well i received the new sim card and waited about 3 wks before i put it in. The day after i inserted the new sim card i kept getting activation required messages, so i took it into the store to see what was causing the issue. First i started off with the young kid up front, right side, who seemed clueless on what to do so when the next person came in i got shuffled to the guy in the back again. He kept fidgeting with my phone for about 20mins then looked at me and said my phone was no longer going to work, he tried everything he could and it wouldn't accept the new sim card...i was livid!!! I bit my tongue and left not knowing how i was going to be able to afford another phone at the ridiculous prices companies want. I waited a couple days and found a phone i could use to call the number listed and she explained all he did was get into my account and nothing else!!! She could see what had and hadn't been done and fixed the issue within minutes by activating the new card!! If i would have went out and gotten a new phone because this guy is INCOMPETENT and said my phone wouldn't work anymore, he would be paying for the new phone plus added benefits for mental anguish!!
Jan 8th, 2024

Very kind people!
Jan 4th, 2024

A Plus customer service!
Dec 30th, 2023