Spectrum Health Medical Group Urgent Care

What a fantastic urgent care. With online scheduling, friendly and efficient staff, and immaculate facilities, this is easily the best urgent care Ive ever been to.
Feb 20th, 2024

Staff is polite and kind. However, went there mostly as a precaution as I had an upcoming surgery. Was seen for something I would never normally consider going in for. Doc at urgent care told me I'd be on a med for 2-3 days. I picked up the prescription and shortly after got notified that my surgery was cancelled because the meds were prescribed for 10 days. I never needed them in the first place. They led me to believe it would be better to get them prior to surgery. Now I have no idea when I'll be able to get my procedure. They refused to change the prescription or visit outcome. Extremely devastated.
Feb 2nd, 2024

I would give zero stars if possible. Urgent care experience was horrible. Took them over an hour to been seen even with appointment. MA Raven or PA Lauren Leversee didn't even look at my chart because I was prescribed something with a deadly interaction. Then I tried talking to the doctor in charge Dr Joel Lopez and he was unwilling to make the situation right and backed the PAs decision even though a pharmacist called me out of concern. Disgusting. Also Patient Relations did nothing.
Dec 5th, 2023

Doctor made incorrect assumption about my injury without evaluating me and sent me to the ER. This place was just a waste of time and money.
Nov 5th, 2023

I love the front desk representative, Miss Beth she is the nicest person I ever met at Spectrum! People like her do make your day better !
Oct 24th, 2023