Thriveworks Counseling & Psychiatry Worcester

I made an apmt then canceled way ahead of time and they still charged my cc. They seem like a scam. Lots of people on BBB site say had this experience as well. Beware!
Sep 5th, 2022

How many times have you said "fell short" in your response to poor and substandard care? Many. Be better. You swore an oath to help and protect people but it's obvious you're just in it for the $.
Jun 15th, 2022

I signed up for a therapist appointment introduction. I signed up, said to myself "sure the $39 a month is fine". Appointment was listed as $100 per without insurance (I have insurance). I was charged $395 after the first appointment for a "PSYCH DIAGNOSTIC EVALUATION". I did not even meet with a psychologist. I contacted Thriveworks support multiple times and talked to the therapist I did a virtual meeting with about this issue and get told they will get back to me. I feel scammed.
Jan 27th, 2022

I hate everything about this company. The only thing that THRIVED when I used THRIVEWORKS was my AGGRAVATION. Going to this AWFUL place made me more DEPRESSED than what I was before. Legit the worlds worst customer service possible, it is legit like talking to a WALL. THEY STOLE $100 from me. They told me that my insurance was excepted and it was not. I had to spend several hours on the phone with Thriveworks and with my insurance company. I asked so many times for someone to call me back at Thriveworks to give me some kind of resolution on my case and nobody even cared.WHAT KIND OF COMPANY IS THIS? I also selling some other people have experienced the same problem. All they care about is money nothing else.I probably had the worlds WORST therapist possible. First of all therapy sessions are one hour long and I only got a 40 minute session because it was the first session. My therapist was extremely USELESS. My first session wasnt even a therapy session it was just dumb questions. I would have gotten more use out of $100 by burning it. I was even more depressed and upset after my session before I started. I would have gotten more use from talking to a wall than this awful company.
Apr 19th, 2022

Absolute SCAM. Got bill $540 between two appointments, not including their 'Subscription' charge which they refuse to refund. The intake was about 30 minutes, and the 'therapist' ended the second appointment after only 40 minutes. I would have gotten better therapy talking to wall. It looked like the therapist was looking at her phone for the entire appointment, kept repeating questions and clearly wasn't listening. The provider listed on the insurance claim wasn't even the therapist I saw, everything about this company feels like a giant scam. All the positive reviews here seem to be from other therapists and not actual patients. Edit: I followed up with the support@thriveworks, which was an absolute waste of time. They didn't even attempt to fix the situation, refused to refund me, and bounced me around to multiple people. If you value your time and money look elsewhere for therapy.
Apr 11th, 2022