Fawcett Energy

Deborah “vintage” Muse _{on Google}

Mar 11th, 2021

Mr. Ben Fawcett,
Thank you for your immediate response resolving the replacement of my oil tank. Thank you Martha T for 24 hour turn around call back and help.
Ben, you are the Face of Fawcett Energy standing for integrity.
Sincerely,
Vintage dm

Karl Giberson _{on Google}

Feb 27th, 2021

Responsive and prompt. Very happy with them

Wigwam Hill _{on Google}

Feb 24th, 2021

Very bad company, a lot of reasons (overpricing,poor cleaning,..).I'm looking for a new company.

Kelsey Schilperoort _{on Google}

Oct 23rd, 2020

Super shady company. Overcharged me 30$ first time I had them fill up my tank (I specified for a one-time fill up) and I had to call and talk to sales to get the money reimbursed. Sales said it was just a mistake and they would of course reimburse me the difference. No problem. But then, a month later they automatically came and filled up my tank again, charging my credit card for a price of 40 cents higher per gallen than originally. I had not authorized any further deliveries or charges to my card. I had specified the first time that I only authorized the price originally quoted to me, and only for a one-time fill up. Charging my card without approval is downright criminal and I will be contesting the charge.

Stan Kobylanski _{on Google}

Aug 12th, 2020

I used them for 4 months. They started with some $25 coupons and their oil price was at market price which was around $2.50 a gallon. Okay I thought that’s reasonable and went with them. They set me up on automatic fill and by the 3rd fill up they jacked the price up to $3.50 a gallon without telling me. Market price at that time was about $2.60 a gallon. Almost criminal behavior in my book. How is that different than theft?
Also, it took 3 calls by me to have the service manager Luis call me back to get my burner fixed. He quoted me $350 and said it was a couple hour job. Okay I thought that’s reasonable. The technician was here for about 50 minutes. Once again deception. This company only thinks of short term financial results without any care about having long term customers. BUYER BEWARE. Do NOT use. I wish I read these reviews before I responded to their mailer. They all are similar and after my experience I know with certainty that all these bad reviews are accurate.