Bruegger's Bagels

Minuscule bagel? I recieved two of the smallest bagels known to man and paid 8 dollars. L
Feb 4th, 2024

Best bagels in town! The brueggers app leaves much to be desired. But the location itself is great
Dec 7th, 2023

In the middle of Sunday and there is no bacon, there is no coffee. Its better to stay closed.
Nov 15th, 2023

i got a plain turkey and lettuse bagel sandwich and it was great. partly as i have issues with more complex foods so it was a nice simple food. would say need to talk to workers a little about order numbers or speaking louder-i dont have impaired hearing really but i couldnt hear one worker which isnt their fault really-but something to mention. their website isnt too user friendly for prices and ordering though, which can be an accessibility issue. i am a bery anxious person and like to pre-plan the money and items but i had to go inside and akwardly stare at the menu for price. might turn some people off unless they know the prices. overall good food, but might wanna check on the website set up (and if its the whole chain like this then the who chain needs a website overhaul)
Jan 25th, 2024

Response to response: I did once use the 'contact us' page after visting an early-closed location. I never got a response. And it's something of lacking apology if it precedes a request for me to do more work to help you correct an issue already explained with specificity. And isn't Bruegger's franchised? Suggesting I message a corporate/national web manager is jjust you making it seem like you care. Aside from their bagels being undersized and overpriced, Ive generally had good experiences with Breuggers. This location is not within the scope of generally. Several times Ive driven there well before closing time posted online and on the store door, only to learn upon arriving that they inexplicably closed early. I once sent a message to customer service to ask if they could at least post the adjusted hours on the website to avoid customer inconveniences I didnt get a response. While checking out a few months ago I was being overcharged. I pointed out to the employee that the price on the board right above her head was more than a dollar cheaper. She brought over a manager, who first countered that the price had gone up. I explained that the posted price is what the customer pays. Only then did she check some book and revise her position to say it was a pricing error in the system. There was no apology or hint of accountability. Today I arrived 30 minutes before closing. As soon as I walked in I noticed that the only bagels left were cinnamon raisin. I did not want my sandwich on that bagel, so I stood at the counter for a minute to ask if they had anything else. The place was already dismantled for cleaning, so I had a little bit of hope that maybe other bagels were perhaps put aside. I counted at least 5 employees. 3 of them saw me standing at the counter and didnt so much as pause their conversations amongst themselves. Only the one doing actual work (cleaning) stopped what she was doing to let me know they only had the cinnamon raisin bagels. I said thanks anyways and left. I cant help but wonder - how does a bagel shop run out of bagels more than a half hour before closing??? Either theyre not making enough, or throwing/giving them away too early. Either way its poor management. My time has been wasted several times by the Winchester Brueggers. Sure, the bagels and sandwiches are tasty, but theyre overpriced, the employees arent friendly or attentive, and arriving anytime after 2 hours per-closing is a coin toss as to whether or not theyll actually be open. From now on Ill take the extra time to drive to Melrose or just get my breakfast somewhere else.
Jan 12th, 2024