Classic Soft Trim

I recently had a sun roof installed and to my surprise, I was very disappointed. I put my trust in Toyota to find a reputable company to collaborate with when they cant provide a specific service. Not only did they leave the back seat with metal particles scattered everywhere, a razor blade was left on the floor that my dog found. Never mind the fact that the employee programmed their phone in my car as FBI Surveillance Van, I did I not think it was very funny bit unprofessional to no end! I have addressed my concerns with Toyota and I hope they find another company to do business with. If I could give zero stars that would be my review but the lowest is a 1 star. They dont deserve that for sure but want people out there to know what kind of employees this company has working for them.
Feb 24th, 2024

I couldn't ask for better customer service. Easy to communicate with, service was great. I highly recommend them. Thanks for taking care of my sons car starter (Nissan Rogue) so quickly. You guys ROCK!!! Happy Thanksgiving to everyone at Classic Soft Trim.
Dec 4th, 2023

You guys are the best! Thank you for your help with the Miata!
Dec 4th, 2023

I would highly recommend taking your vehicle anywhere others then the Saco or Wilmington locations..I took my vehicle to the Saco locations for three different installs being done incorrectly..each time I was made to feel as if I was being to picky about my $2000 seats..the last time I was contacted by the owner of the company who told me that since they have done it incorrectly 3 times at the Saco location they would need me to bring my vehicle to the Massachusetts branch..roughly 4 hours away from my home in Maine, total inconvenience..he then offered to drive my vehicle down and back..which I have never heard of a vehicle being driven state to state..no thank you, maybe trailer it..on top of that the owner at the Massachusetts branch did anything in his power to make it and inconvenience for me to have my vehicle serviced in Maine before recommending I go somewhere else because they werent able to do it correctly from there Saco Maine branch..I then took it to another place in Scarborough Maine (Auto Sound Co) who actually treated me with respect and kindness and cared about how my vehicle looked and also informed me that classic soft trim had installed my seats incorrectly for a fourth time (not putting the airbags in the seat sleeves) after the outcome I would highly recommend going to auto sound co in Scarborough over classic soft trim and if you are located in Mass I would recommend a different location as well for better customer service and vehicle care..
Nov 23rd, 2023

Made an appointment for two heated seats on my 2022 Ram Classic. Ill update next week. Asked for some foam between springs and lower cushion. They do work on brand new vehicles im hoping for the best.
Nov 9th, 2023