Chamber of Commerce

      Quality Inn

      ( 330 Reviews )

      Quality Inn
      • 2 Southampton Rd
        Westfield, Massachusetts 01085
      •   413-568-2821
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      Chamber Rating

      3.6 - (330 reviews)
      102
      92
      69
      21
      46
      Read Our 330 Reviews

      Chamber Rating

      3.6 - (330 reviews)
      102
      92
      69
      21
      46
      › ‹
      • Tony Bonczek

        Good place for relaxation knowing that the hotel personnel is helpful, courteous and respectful in order to make your experience enjoyable.
        Apr 4th, 2024

      • Linda Horalek

        Last minute business travel. Checked in after 7pm, the front desk gal was friendly and helpful. Great nights sleep, breakfast is sufficient, coffee is good!
        Feb 29th, 2024

      • Angie Putz

        Right off the highway. GREAT customer service ( they were amazing and sooo nice). The beds were SUPER comfortable and the breakfast was great. Didnt have any problems. The shower head was amazing and had awesome power. The hallways looked brand new and smelled good but The only thing that caused me to put 3 stars was that it wasnt the cleanest. The room smelled a bit like cigarettes (which was probably a guest that didnt follow the rules) and the blanket had a stain on it, right on top of the top sheet so it was very noticable(Im not one to look). Other than that it was great, very quiet and the guy at the front was so great.
        Jan 29th, 2024

      • Marialaina Marquina

        Absolutely disgusting. Do not stay here. The room was definitely not cleaned before arrival, loose change on the floor, dirt, blood on the toilet, a large gap between the bottom of the door and outside, the heat does not work unless you leave it at 85 degrees dry heat - you cant turn down the heat so youre either freezing or choking on hot air. Ice outside the door, I almost fell. The bed was so uneven it must be over 20 years old - the most uncomfortable bed Ive ever slept on. We explained these concerns to Freddie, who is apparently the supervisor, and he was extremely unprofessional, rude, and unwilling to help. He hung up on us. We will be reporting this hotel to the Department of Health and writing a letter to the corporate office of Quality Inn. * Update * we spoke to the hotel owner and you once again were extremely rude, unprofessional and dismissive. The letter was sent to the health department. Terrible, filthy inhabitable establishment that needs to be shut down. Get rid of your automated responses - they are not genuine and you have done absolutely nothing to rectify the issue.
        Feb 10th, 2024

      • Paula O'Brien


        Jan 26th, 2024

      Read Our 330 Reviews

      About
      Quality Inn

      The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. The Quality Inn Westfield-Springfield hotel in Westfield, MA gives you real value with peace of mind. Our smoke-free, pet-friendly hotel is near Westfield State University, Eastern States Exposition multipurpose venue and driving distance to Six Flags New England and Holyoke Mall. Relax and focus on the people and experiences you came for with amenities that include free hot breakfast, free WiFi, restaurant, guest laundry facility and business center with a computer with Internet. Each inviting guest room features a microwave, refrigerator, coffee maker, hair dryer, iron and ironing board. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.

      Contact Info

      Questions & Answers

      Q What is the phone number for Quality Inn?

      A The phone number for Quality Inn is: 413-568-2821.

      Q Where is Quality Inn located?

      A Quality Inn is located at 2 Southampton Rd, Westfield, Massachusetts 01085

      Q What is the internet address for Quality Inn?

      A The website (URL) for Quality Inn is: http://www.qualityinnwestfield.com/

      Q How is Quality Inn rated?

      A Quality Inn has a 3.6 Star Rating from 330 reviewers.

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      Ratings and Reviews
      Quality Inn

      Overall Rating

      Overall Rating
      ( 330 Reviews )
      102
      92
      69
      21
      46
      Write a Review

      Tony Bonczek on Google

      image Good place for relaxation knowing that the hotel personnel is helpful, courteous and respectful in order to make your experience enjoyable.

      Business Response on Google Apr 5th, 2024
      Dear Tony Bonczek,

      It's wonderful to hear that you found our hotel to be a good place for relaxation and that our personnel were helpful, courteous, and respectful during your stay. Providing a pleasant and enjoyable experience for our guests is our priority, and we're glad we could contribute to your relaxation. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay in the future!

      Sincerely,
      Hotel Manager

      Linda Horalek on Google

      image Last minute business travel. Checked in after 7pm, the front desk gal was friendly and helpful. Great nights sleep, breakfast is sufficient, coffee is good!

      Business Response on Google Feb 26th, 2024
      Dear Linda Horalek,

      We're delighted to hear that your last-minute business travel was a success! It's fantastic to know that our friendly and helpful front desk staff made your check-in smooth, and that you enjoyed a great night's sleep. We're also pleased that you found our breakfast sufficient and enjoyed our good coffee. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!

      Sincerely,
      Hotel Manager

      Angie Putz on Google

      image Right off the highway. GREAT customer service ( they were amazing and sooo nice). The beds were SUPER comfortable and the breakfast was great. Didnt have any problems. The shower head was amazing and had awesome power. The hallways looked brand new and smelled good but The only thing that caused me to put 3 stars was that it wasnt the cleanest. The room smelled a bit like cigarettes (which was probably a guest that didnt follow the rules) and the blanket had a stain on it, right on top of the top sheet so it was very noticable(Im not one to look). Other than that it was great, very quiet and the guy at the front was so great.

      Business Response on Google Jan 9th, 2024
      Hello Angie,

      Thanks for your stay at our property. I really appreciate your feedback and telling us what you liked and the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. I look forward to your next visit for a fantastic experience.

      Sincerely,
      Hotel Manager.

      Marialaina Marquina on Google

      image Absolutely disgusting. Do not stay here. The room was definitely not cleaned before arrival, loose change on the floor, dirt, blood on the toilet, a large gap between the bottom of the door and outside, the heat does not work unless you leave it at 85 degrees dry heat - you cant turn down the heat so youre either freezing or choking on hot air. Ice outside the door, I almost fell. The bed was so uneven it must be over 20 years old - the most uncomfortable bed Ive ever slept on. We explained these concerns to Freddie, who is apparently the supervisor, and he was extremely unprofessional, rude, and unwilling to help. He hung up on us. We will be reporting this hotel to the Department of Health and writing a letter to the corporate office of Quality Inn.
      * Update * we spoke to the hotel owner and you once again were extremely rude, unprofessional and dismissive. The letter was sent to the health department. Terrible, filthy inhabitable establishment that needs to be shut down. Get rid of your automated responses - they are not genuine and you have done absolutely nothing to rectify the issue.

      Business Response on Google Feb 20th, 2024
      Dear Marialaina,

      Thank you for your stay and for taking the time to give us your feedback on our property. We are extremely sorry for each of the negative experiences you had at this hotel, as you have mentioned.

      Our apologies for all the issues you encountered during your stay, but this is certainly not the kind of guest experience we want you to have. Your concerns will be thoroughly investigated with our team, hotel records, and management to ensure effective actions are taken to resolve each of the issues.

      We request your understanding and consideration to give us another opportunity, and we don’t want you to have a negative impression of our hotel. We hope that you will consider it favorably.

      Sincerely,
      Hotel Manager

      Paula O'Brien on Google

      image

      Business Response on Google Feb 6th, 2024
      Dear Paula,

      Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again.

      Sincerely,
      Hotel Manager
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      Overall Rating

      Overall Rating
      ( 330 Reviews )
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      69
      21
      46

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