eClinicalWorks LLC

Would give 0 stars if possible. Everything is an upcharge. After terminating services, they sent an inflated final bill and sent repeated emails in an effort of intimidation. Will be filing a BBB complaint as well. Would stay far, far, far away.
Apr 24th, 2023

Worst customer service imaginable systems break down no callbacks callbacks hours later condescending incompetent you name it I'm amazed that they're still in business and you call their corporate office the corporate their heads don't even care nobody there cares I'm amazed they're still allowed to be in business especially serving a sensitive health care sector where a service is so important
Mar 20th, 2023

Dec 22nd, 2022

Aug 9th, 2022

I wish I could give them a zero star. Ive been in practice 9 years and have never encountered a more disjointed and outdated software in my career. They oversell and underdeliver. Once their sales people lure you in, they do not have appointments for training for months and when you have an issue, you are told to open a ticket and wait forever. Be prepared (if you make the mistake to go with them) for fake lip service from everyone involved. After 6 months of crashing data and unreliable software, I gave up and asked to cancel the service. A lot of back and forth later, they sent a bill of $10,000 (no kidding) to cover their cost of training me and my MA (2 people, single office, new clinic, no data transfer). They threatened to sue me and had collectors and their legal counsel call my office, send emails. I got my lawyer involved and filed a counter lawsuit for lost time, wages, stress and retraining with another EMR (PracticeFusion). Lets see what happens as we are still fighting these bullies. They should be ashamed of their service and modus operandi. Their higher ups should resign for the joke they call eCW. All providers reading this: beware is all Id say.
Jun 26th, 2022