Smokin' Scoops

This is my second time going here and we went back because the ice cream is so good and a great quality. I went with my parents a four month old baby and a 10-year-old and my sister three staff members, the woman being the rudest, were there. We were the only ones when we walked in. This was not a crowded place at all. The negative reviews on this page speak to a woman, and I wonder if it is the same woman across the board as she definitely started this whole mess a nice Friday out with the family turns into a young woman, throwing an ice cream in anger because her male colleague presented new and kept making errors. The young man taking care our order must've been new, but as he was taking it, the woman working, who is by far the rudest woman I have ever encountered in a restaurant, came over and looked at his screen and started to make some of our ice cream's. He had to delete the orders And start over because he messed up. She proceeded to make one of the ice cream's wrong so they redid it. Our third and last ice cream was also made wrong. He went over to her and said he messed up putting it in and she said that is with the monitor at the front of your register is four and a receipt which we did not get the order was for a s'mores ice cream with vanilla ice cream instead of chocolate something we requested because the person did not like chocolate ice cream and we had a whole conversation with the gentleman taking the orders that said it was not a problem to do it. She, however, having to make the ice cream again because he never put it down made it with chocolate and when we asked when they served it to us if it was with vanilla ice cream, he proceeded to argue with me. He said it comes with chocolate and I said we had a whole conversation about it being with vanilla and you're the one that suggested we could do it. She comes over, grabs the ice cream and throws it in the trash right in front of us very aggressively. I have never seen anything like this before. We then said at this point, never mind we don't want the ice cream and went back over to feed the kids and get out of there. He told me that it is my job to read the front of the screen when he is ordering it because he didn't even charge us for it because he deleted the order which made no sense, this infuriated me that I am wrong because I did not read his screen in this restaurant. Mind you while ordering he had to delete our orders three times and even told his woman colleague that he made the mistake but the staff in this restaurant continue to say it is the customers job to make sure we check their work which I find very hard to believe, I will never step foot in this place again, and in all fairness, the woman that proceeded to throw the ice cream she made in the trash with an attitude really threw the guy upfront under the bus. This is definitely not a team does appear to be a bunch of teenagers running a restaurant in the evening on a Saturday night into the ground. It is too bad because this place has the best keto ice cream around, and it was a hidden gem that I recommended to many people that will not happen again in the future.
Apr 5th, 2024

Fun and friendly
Mar 26th, 2024

Cool ice cream place. The little ice cream sandwiches are the best. Service is good and polite. The place is big and themed, so a stop in to have some crazy ice cream flavors isn't boring. Overall, I would recommend it if you like ice cream.
Mar 6th, 2024

BOOZY MILKSHAKE! Finally tried the vanilla/Vodka milkshake. It was sooo delicious. I am definitely trying all the different boozy milkshakes before I die.
Dec 8th, 2023

I went with a friend on a Sunday a few weeks ago. The customer service was so bad that I HAD TO make sure I left a review. The ice cream its self is really great. But if I ever were to come back here I would not eat inside. The employees were so rude. We received rude looks when we asked for a sample, even though on the menu it literally says ask for a sample. When we sat down to eat the two employees working sat down at a table behind us and were glaring at us. One of the employees was loudly saying I dont understand why people get ice cream in the winter, I would never do that with such a bad attitude. She continued to talk about how many hours she has and that she doesnt want to work. The ENTIRE time we were there she was just whining and complaining to her coworker. There were other customers in the store, and you could tell on the look on their faces that they were all thinking the same thing as me. Extremely unprofessional.
Feb 9th, 2024