P T Pet Supply

Tracy Latour _{on Google}

Dec 8th, 2023

Such a cute place

Nicole Berard _{on Google}

Mar 18th, 2024

Yesterday I bought my Pitbull a black hoodie from this place made by Canada Pooch. When I got it home and tried it on my dog something was VERY wrong with the dye inside the hoodie. Literally black powder/dust went flying everywhere, up our noses, all over the house, all over my pets. My dog looked like a coal miner covered in mystery ICK! I had to bathe my dog immediately until the water went cold and it took me five hours to clean up the mess from the dye. Even after bathing my dog, I was still cleaning this powder off his face, arms, legs. I was majorly concerned about my dog and I inhaling this and not to be crude- my boogers were completely black from the dye even the next morning.
The store was willing to give me my money back, thus the 1-star. However, I have spent hundreds of dollars and have referred multiple customers here, I am feeling unhappy. I was expecting more empathy for the inconvenience and my health concerns. I understand you guys are a small business, but this was a seriously troublesome experience for me as a pet owner. They said they will contact Canadia Pooch, but when I mentioned possibly shopping elsewhere due to not being satisfied with this experience the manager questioned, "should they bother contacting them if I'm not coming back?"
As a former manager, I wish they would have offered to wash my dog or even "throw him a bone" for the hellacious night we experienced. I understand you did not manufacture this product, but you should stand behind what you are selling, especially if is exploding all over customers. An, "I'm incredibly sorry this happened to you and your dog" would have gone a long way for me.