Bond Vet - Watertown

Hi Felipe, Thank you for sharing your feedback with us regarding your recent experience at Bond Vet. We're truly sorry to hear about the difficulties you encountered in reaching us by phone. Your time is valuable, and we understand the frustration this may have caused.We are actively working on improving our phone system to reduce wait times and ensure that our clients can easily connect with a member of our team when needed. Your feedback serves as a valuable reminder of the importance of this endeavor, and we appreciate your patience as we strive to make necessary improvements.Regarding our cancellation policy, we apologize if there was any confusion or inconvenience caused. Our policy is included in our booking process, and we do charge a 24-hour cancellation fee to help us maintain our schedule and accommodate all our clients' needs. However, we understand that there may be extenuating circumstances, and we welcome you to reach out to us at [email protected] so that we can look into your specific situation and address any concerns you may have about the cancellation fee.In addition to email support, we also have our chatbot available on our website, which can assist with answering questions and connecting you with a team member virtually. We hope that this provides another convenient option for obtaining assistance and information.Once again, we apologize for any inconvenience you experienced, and we genuinely value your feedback as it helps us improve our services. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us. We truly hope to have the opportunity to regain your trust and welcome you back to Bond Vet in the future.Warm regards,Bond Vet - Customer Experience Team