Turners Falls Pizza House

When we first moved to the area I thought that the pizza was really good!! Within the past year and a half or so I noticed the pizza started to get a lot greasier. Though that was a little disappointing, the pizza still tasted good. But my true issue with this place is that they are not consistent, and very unprofessional when it comes to taking their orders. There has been several occasions where Ive called, and the phones stay busy forever, and eventually go to the voicemail instantly after calling many many times in a row. The past Halloween, we were trying to order food on our way back from trick or treating, it was 7pm, and that night they closed at 9pm. Well the phone was busy for a full 45 min, (whichokay, its a holiday that a lot of people dont want to cook, makes sense that its busy). But at about 8 oclock the phone was going to their voicemail, every call after that!! Now when you close at 9pm, and you stop answering the phone at 8pm that is a issue, absolutely unacceptable and unprofessional.. I worked at a pizza place for 10 years, and my boss would have flipped if he ever called and our phone was busy longer than a few minutes..(I know it sucks when its busy and your overwhelmed, but thats the job, never mind the fact you close earlier than any pizza place Ive ever heard of, especially on the weekend!! Fri and Sat we closed at 3am! So come on.. really)?? Now, for Tonight, A Saturday night..a night you think would be a busy money making night, once again..phone was busy for 10 minutes, and after that went straight to voicemail over and over!!!! Mind you, this was at 7:15, and the close at 9pm!!! Im sorry, but that is not good business, and even though they are the only restaurant that delivers to this area, I will never order from them again until the know how to be an actual business!!! I hope that others will fall suite, and agree that this is unacceptable!!!
Mar 15th, 2024

Feb 19th, 2024

Feb 18th, 2024

Feb 5th, 2024

Jan 2nd, 2024