Mainely Grass

4/2/24 Edward (CEO) and Will (Branch Manager) from Mainely Grass have reached out, and Will is working with me to try to make this right. I'll revisit this review again after sufficient time has passed, and provide a new rating based on the results. 3/23/24 We had a terrible experience with Mainely Grass. We used them for two plus seasons, at a cost of around $1,000/full season for our 1/4 acre or so lawn. We initially had a moss issue in a small part of the yard. We were told when we signed up that the lime treatments which were included in the cost would take care of the issue along with the aeration/over-seeding (an extra that we purchased). That was not the case, as the yard is now being over-run with moss. I emailed them, asking them to either correct the moss problem or cancel our service for the upcoming season and give us a refund. I had multiple email exchanges with one of their reps, Mike Flaherty. He said we should've taken them up on the lime "amendments" that they offer at an extra cost. It never crossed our minds that those amendments were required for us, as our invoice for the 2023 season indicated that "ph Maintenance" was free and we never received any additional lime-related invoices during the season. With each email response he refused to offer any kind of assistance and failed to address my cancellation/refund request. I finally called their office and spoke to Miranda, who was very nice. Although she couldn't rectify the situation, she canceled our service for the 2024 season, processed the refund immediately and said that she would communicate my concerns to management. This was a nightmare. I know the reviews are very good, and that was the main reason we went with Mainely Grass. Buyer beware though. We've thrown away thousands of dollars all told since we started with them, and to make matters worse we now have a large portion of our lawn to restore.
Apr 2nd, 2024

These guys are the real deal. Been using Mainly Grass for a couple years now, and I can confidently say my lawn is the envy of the neighborhood. I get compliments all the time! I love the soil tests and the detailed notes the technician leaves behind after each visit. As a guy who likes to know how the soup is made I appreciate that transparency and gives me the confidence Im getting a fertilizer plan that is tailored to me and not just wastefully pumping my lawn and the environment full of chemicals. Their recommendations seem thoughtful and reasonable and I never feel like Im being sold. I appreciate what you guys do
Dec 5th, 2023

great customer service, my lawn looks fantastic
Oct 6th, 2023

Sep 29th, 2023

Update: Finishing up my 3rd season with them and my lawn has never looked better. I tried their 'Bare Essentials' package this year, which comes with fewer applications and is cheaper. Seems effective, but I miss the option to have them visit in between scheduled applications if a problem arises. Mike is very professional, a good communicator and he clearly knows grass. This was my first application and if the results are as good as the service, I'll be thrilled! Services: Weed control, Lawn pest control
Aug 20th, 2023