American Garage Door & Glass Inc

Probably one of the worst companies I've ever dealt with communication was terrible. No, let me rephrase that non existent never showed up when they said they were going to and then showed up at the end of the day 3 days,later.... never again.
Mar 10th, 2024

Disappointing Experience with AGD: Unprofessionalism Galore I recently engaged AGD as the recommended contractor for my condo development after a snowplow driver wreaked havoc on both my garage doors. To say my experience was disappointing would be an understatement. From the outset, communication was sorely lacking. I found myself constantly reaching out for updates on the delivery and installation of the doors. However, it was the sheer unprofessionalism displayed by the installers that truly shocked me. Upon their arrival, instead of a courteous introduction, I was greeted with unwarranted criticism about the state of my garage. I was berated for not having "completely cleaned it out" for them, despite never receiving prior instruction to do so. The fact that my doors were rendered non-functioning seemed inconsequential to them. What's more, they saw fit to remind me that someone else was footing the bill for their services, as if that absolved them of basic decency and professionalism. Their departure was equally as unceremonious as their arrival. Not only did they fail to inform me when they were finished, but they left behind a mess, lights blazing, and my garage door wide open, inviting who knows what inside. Upon lodging a complaint with management, I was subjected to a condescending bout of mansplaining, further compounding my frustration and disappointment. In sum, my experience with AGD was nothing short of a nightmare. Their lack of communication, unprofessional behavior, and utter disregard for customer satisfaction are unforgivable. Needless to say, I will never be engaging their services again. Save yourself the headache and look elsewhere.
Feb 15th, 2024

I cannot say enough good things about these people! I called because there was an issue with the garage door they installed for me and it wouldn't close properly. The person on the phone looked up my records and sent over someone right away. I mentioned to them that this had happened a year ago and a technician had fixed it - but it never felt right. The guy who came was quick, fixed it in a couple of minutes - they didn't charge me a second time. Best customer service. Will always go to them if I need anything. Btw - when I redid my garage, these guys did the original install too. Very professional!
Jan 20th, 2024

Thank you so much for the great communication and the prompt and professional service!
Jan 11th, 2024

Repaired my garage . Outstanding service and great experience.
Nov 20th, 2023